High Touch Operations Manager - Trident Consulting
Las Vegas, NV
About the Job
Trident consulting is hiring High Touch Operations Manager
Title: High Touch Operations Manager
Type: W2 Contract
Type: 100% Remote
Responsibilities:
Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area
Title: High Touch Operations Manager
Type: W2 Contract
Type: 100% Remote
Responsibilities:
- HTOM is a directly customer funded role who leads delivery of Expert Care services (including PCM, TSOM and legacy TS/SP Advantage, FTS services).
- Provides reactive support and builds a relationship with the customer's operational team(s), typically Service Operations or Network Support.
- Co-ordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
- Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer's operational efficiency.
- Leads the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
- An HTOM is typically designated to up to 5 customers and can be remote or on site.
Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area
Source : Trident Consulting