Helpdesk / Technical Support Analyst - Healthcare/Clinical industry required at Jobot
Los Angeles, CA 90033
About the Job
This Jobot Consulting Job is hosted by: Ashley Elm
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $25 - $35 per hour
A bit about us:
We are experts in health system management, and the insurance industry that is dedicated to performance accountability, delivering results, and transforming healthcare. We have developed an integrated suite of proprietary IT platforms, a robust and deployable infrastructure, and standardized clinical protocols that have proven to help our partners meet the triple aim of improving outcomes, reducing costs, and elevating the patient experience.
Must have Service Center Healthcare experience closing tickets in ServiceNow. Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages experience is also required.
Why join us?
In addition to excellent benefits, opportunities for growth internally and competitive compensation package, we offer:
Job Details
As we are growing leaps and bounds, we are looking to add a Level II Technical Support Analyst to our team. This position is on-site in the Newtown Square / Philadelphia, PA area.
FUNCTIONS
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
Install maintain and troubleshoot all business applications effectively.
Escalate errors to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.
EXPERIENCE
3 - 4 years of experience in the IT Helpdesk/Desktop Support field.
Basic networking experience, working with firewalls, switches and access points.
Proficient with all Windows operating systems.
Must have at least intermediate skills with Microsoft Office Professional Suite.
Healthcare IT Experience is preferred.
KNOWLEDGE
Knowledge of Microsoft Office software.
Proficient with Windows operating systems, Active Directory administration and Office 365 configuration.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $25 - $35 per hour
A bit about us:
We are experts in health system management, and the insurance industry that is dedicated to performance accountability, delivering results, and transforming healthcare. We have developed an integrated suite of proprietary IT platforms, a robust and deployable infrastructure, and standardized clinical protocols that have proven to help our partners meet the triple aim of improving outcomes, reducing costs, and elevating the patient experience.
Must have Service Center Healthcare experience closing tickets in ServiceNow. Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages experience is also required.
Why join us?
In addition to excellent benefits, opportunities for growth internally and competitive compensation package, we offer:
- 401(k) Retirement Plan
- Comprehensive Health Plans
- Health/Wellness Program
Job Details
As we are growing leaps and bounds, we are looking to add a Level II Technical Support Analyst to our team. This position is on-site in the Newtown Square / Philadelphia, PA area.
FUNCTIONS
Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
Install maintain and troubleshoot all business applications effectively.
Escalate errors to hardware and software manufacturers as necessary.
Manage user errors and requests through the IT/Facilities help desk ticketing system.
Document daily tasks and create user documentation as needed.
Track company assets through inventory database timely and accurately.
Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
Maintain a high level of customer satisfaction.
Maintain confidentiality.
EXPERIENCE
3 - 4 years of experience in the IT Helpdesk/Desktop Support field.
Basic networking experience, working with firewalls, switches and access points.
Proficient with all Windows operating systems.
Must have at least intermediate skills with Microsoft Office Professional Suite.
Healthcare IT Experience is preferred.
KNOWLEDGE
Knowledge of Microsoft Office software.
Proficient with Windows operating systems, Active Directory administration and Office 365 configuration.
Knowledge of how to operate and troubleshoot computer equipment.
Knowledge of Telephony systems programming, documentation, and process creation.
Knowledge of asset and time management skills to assist the department.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
25 - 35 /year