Help Desk Technician - INflow
Washington, DC 20001
About the Job
At INflow Federal, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. Here, every challenge is an opportunity to advance, and every solution is a step towards a more secure and connected future. We look forward to welcoming you to the INflow team!
ABOUT THIS POSITION:
INflow is seeking a tier 1 Help Desk to join our team! If you are ready to take on challenging projects, collaborate with top-tier engineers, and contribute to the future of technology, we invite you to apply and be part of our mission to empower federal agencies with powerful, integrated solutions.
Here, your work is more than a job—it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference.
Duties
- As a help desk support specialist, you will be supporting a variety of tier 1/2 issues including:
User Account Management
- Perform password resets and account creations in Active Directory (AD)
- Manage user permissions and access rights
- Assist with Group Policy Object (GPO) implementation and troubleshooting
Technical Support
- Provide first-level and second-level support for various Microsoft tools and applications
- Troubleshoot hardware and software issues
- Escalate complex issues to appropriate IT teams when necessary
Ticket Management
- Efficiently use the ticketing system (similar to Remedy or ServiceNow) to track, update, and resolve user issues
- Prioritize and manage multiple tickets simultaneously
- Maintain accurate documentation of all support activities
System Administration
- Assist with basic system administration tasks related to Microsoft technologies
- Help implement and maintain security protocols and best practices
- Participate in system upgrades and migrations as needed
User Education
- Provide clear, patient guidance to end-users on IT-related topics
- Create and maintain user documentation and FAQs
- Conduct basic training sessions on common IT tools and procedures
Continuous Improvement
- Stay updated on emerging IT trends and technologies
- Contribute to the development of IT support processes and procedures
- Participate in team meetings and knowledge-sharing sessions
Experience & Certification Requirements
- CompTIA Security+
- High School Diploma + 2 years' IT experience
Clearance Requirements
- DoD Secret clearance
About Us
Founded in 2013, INflow Federal has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. The ‘INflow difference' lies in our profound appreciation of employee culture, fueling an obsession with the well-being and professional growth of our team. This employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers.
Our identity is greatly influenced by the contributions of US Military Veterans. INflow's Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers' success.
As a dynamic small business at the forefront of innovation, INflow boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients including the United States Navy (USN), United States Marine Corps (USMC), and Joint Forces.
In our quest to simplify the customer experience, we embrace a collaborative approach, guided by our leadership's transparent communication and unwavering commitment to integrity. Our customers value partnering with INflow for our agility, passion, and integrity.
Fueling INflow's continuous evolution is our voracious appetite for researching and integrating AI/ML technologies. We are committed to empowering our employees and customers with these emerging tools, enhancing their ability to effectively integrate these technologies into their workflows. This not only improves their operational efficiency but also deepens their understanding of AI/ML's transformative potential.
As we progress, our focus remains steadfast on developing our people so they can lead our customers into the future of mission systems and operations, adeptly navigating the ever-evolving landscape of the Department of Defense with innovative solutions and strategic insights.
Citizenship Requirements
INflow Federal is a defense contractor. Due to legal requirements, candidates must be US Citizens to be considered for employment.
Other Notes
- Some travel may be required: Must have valid driver's license and transportation. This is subject to change at the direction of the customer.
Other:
- Candidate must have the ability to lift up to 50 lbs.
Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Equal Opportunity Employer
Diversity and Inclusion
INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
PI250639779
Source : INflow