Help Desk Technician - DecisionPoint Corporation
Denver, CO
About the Job
Help Desk Technician
ID
2025-2722
Job Locations
US-CO-Denver
Category
Information Technology
Type
Regular Full-Time
Overview
DecisionPoint is seeking a Help Desk Technician to provide end-user support to
the Department of Interior, Bureau of Reclamation's (BOR) IT
enterprise. This role is largely responsible for providing operational support
services to the organization. We are looking to fill a need to have a highly
competent and highly motivated individual in this role.
This position is onsite in Denver, CO.
No application window deadline.
Duties & Responsibilities
Remote computer support
Owning, tracking and resolving Information Technology (IT) incidents and
requests
Fulfilling requests and resolving incidents within SLAs on a daily basis to
ensure service-related issues are identified and resolved within established
SLAs
Responding to alerts and escalations and working with both user and IT support
groups to come up with strategic solutions to recurring problems
Providing Tier I onsite support and basic troubleshooting support.
Providing knowledgeable support for IT incidents by utilizing the Tier 1
Knowledge Base, Knowledge Centered Support (KCS) principles, the
Information Technology Infrastructure Library (ITIL), and Subject Matter
Experts (SME) along with troubleshooting techniques to provide the
appropriate actions for service request resolution.
Placing/Tracking trouble calls to other service providers.
Creating, modifying, or deactivating user accounts.
Developing and maintaining operational & knowledge management documentation
in the Help Desk Tier 1 document management system.
Responding to all assigned calls and messages in order of urgency
Following Total Contact Ownership methodology.
Qualifications
High School Diploma with a minimum of 1 year of relevant experience.
Must be able to evaluate approved security product capabilities and develop
solutions.
Ability to obtain a Public Trust clearance.
The salary range for this role is $45K to $48K.
DecisionPoint provides a comprehensive benefits package including Medical,
Dental, Vision, Life Insurance, Short-Term Disability, Long-Term
Disability, 401(k) Match, Health Savings Account, Flexible Spending
Account, Training Reimbursement, Education Assistance, Paid Time Off,
and Holid
Our Equal Employment Opportunity Policy
EEO and Affirmative Action Policy:
Pay Transparency Policy: In accordance with Presidential Executive Order
13665, DecisionPoint Corporation will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor's legal duty to
furnish inf
Authorization to Share Resume and Personal Information: By expressing your
interest and submitting your resume for this position, you authorize
DecisionPoint Corporation to share your resume, as well as personal
information included on the resume, with its subsidiaries, affiliates and
teaming partners for the purpose of considering you for this position and
other available positions requiring comparable skills, education and
experience. Should DecisionPoint Corporation. or its affiliates and teaming
partners wish to initiate pre-employment discussions, you will be asked to
complete an employment application and related employment documents.
DecisionPoint Corporation is an Equal Emplo ment Opportunity and Affirmative
Action employer. It is the policy of DecisionPoint Corporation to provide
equal employment opportunity in accordance with all applicable Equal
Employment Opportunity/Affirmative Action laws, directives and regulations
to all employees and qualified applicants without regard to race,
ethnicity, color, religion, national origin, sex, age, disability
status, pregnancy, sexual orientation, gender identity, genetic
information, protected veteran status, or any other protected status under
Federal, State or Local laws.
ID
2025-2722
Job Locations
US-CO-Denver
Category
Information Technology
Type
Regular Full-Time
Overview
DecisionPoint is seeking a Help Desk Technician to provide end-user support to
the Department of Interior, Bureau of Reclamation's (BOR) IT
enterprise. This role is largely responsible for providing operational support
services to the organization. We are looking to fill a need to have a highly
competent and highly motivated individual in this role.
This position is onsite in Denver, CO.
No application window deadline.
Duties & Responsibilities
Remote computer support
Owning, tracking and resolving Information Technology (IT) incidents and
requests
Fulfilling requests and resolving incidents within SLAs on a daily basis to
ensure service-related issues are identified and resolved within established
SLAs
Responding to alerts and escalations and working with both user and IT support
groups to come up with strategic solutions to recurring problems
Providing Tier I onsite support and basic troubleshooting support.
Providing knowledgeable support for IT incidents by utilizing the Tier 1
Knowledge Base, Knowledge Centered Support (KCS) principles, the
Information Technology Infrastructure Library (ITIL), and Subject Matter
Experts (SME) along with troubleshooting techniques to provide the
appropriate actions for service request resolution.
Placing/Tracking trouble calls to other service providers.
Creating, modifying, or deactivating user accounts.
Developing and maintaining operational & knowledge management documentation
in the Help Desk Tier 1 document management system.
Responding to all assigned calls and messages in order of urgency
Following Total Contact Ownership methodology.
Qualifications
High School Diploma with a minimum of 1 year of relevant experience.
Must be able to evaluate approved security product capabilities and develop
solutions.
Ability to obtain a Public Trust clearance.
The salary range for this role is $45K to $48K.
DecisionPoint provides a comprehensive benefits package including Medical,
Dental, Vision, Life Insurance, Short-Term Disability, Long-Term
Disability, 401(k) Match, Health Savings Account, Flexible Spending
Account, Training Reimbursement, Education Assistance, Paid Time Off,
and Holid
Our Equal Employment Opportunity Policy
EEO and Affirmative Action Policy:
Pay Transparency Policy: In accordance with Presidential Executive Order
13665, DecisionPoint Corporation will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor's legal duty to
furnish inf
Authorization to Share Resume and Personal Information: By expressing your
interest and submitting your resume for this position, you authorize
DecisionPoint Corporation to share your resume, as well as personal
information included on the resume, with its subsidiaries, affiliates and
teaming partners for the purpose of considering you for this position and
other available positions requiring comparable skills, education and
experience. Should DecisionPoint Corporation. or its affiliates and teaming
partners wish to initiate pre-employment discussions, you will be asked to
complete an employment application and related employment documents.
DecisionPoint Corporation is an Equal Emplo ment Opportunity and Affirmative
Action employer. It is the policy of DecisionPoint Corporation to provide
equal employment opportunity in accordance with all applicable Equal
Employment Opportunity/Affirmative Action laws, directives and regulations
to all employees and qualified applicants without regard to race,
ethnicity, color, religion, national origin, sex, age, disability
status, pregnancy, sexual orientation, gender identity, genetic
information, protected veteran status, or any other protected status under
Federal, State or Local laws.
Source : DecisionPoint Corporation