Help Desk Representative (Local to Costa Mesa, CA) - Sharp Decisions

TITLE : Help desk representative (NO C2C CANDIDATES)

LOCATION : Costa Mesa, CA

CONTRACT DURATION : 12 months (with possible extension)

PAY RATE : $28/hr on W2

ONSITE ROLE (Costa Mesa, CA)

TIMING : 8am - 5 pm/7am - 4 pm)

5 days in office no exceptions. 8-5 or 7-4 flexible with the time. They just can’t be by themselves to start so that someone is there to train them.

Very traditional help desk rep role.

Helping with software and hardware questions, someone to come in and help with asset retrieval and shipping. Almost like an asset manager role but will eventually take on some of the ticketing tasks.

Tickets are dispersed but the tech lead

Key projects

A large amount of asset work that needs an extra hand

Possibility for Extension or conversion

Extension is possible but FTE conversion is a no at this time but may exist later on

Interaction level with team

• Working closely with the team. 3 others in office they will be on a rotation. Very close knit group. They have a slack channel they chat with.
• Technology requirements: Helpdesk experience, ability to repair and trouble shoot windows.
• Degree or certifications required: No experience will need a bachelors but no bachelors about 2-3 years experience in an enterprise setting.

Years experience:

1-2 years experience

Required background Skills:

Helpdesk experience, mac and Microsoft troubleshooting

Top Candidate Skills

• Help desk
• Proficient in Microsoft rebooting
• Mac reboot experience