Help Desk Engineer (on-site) - Westport, CT - Creative Financial Staffing
Westport, CT
About the Job
Help Desk Engineer (on-site) - Westport, CT
Expected Salary Range: $70,000 - $90,000
Why take a position as a Help Desk Engineer?
- Our client is an established, stable, and profitable manufacturing company headquartered in Westport, CT
- Known for investing in its employees and promoting from within, the company offers a supportive and growth-oriented environment
- Our client has a brand new office with groceries brought in weekly for employees, lunch provided every Friday, and a coffee bar on-site
- Competitive starting salary, comprehensive health benefits, generous bonus structure, and a variety of employee appreciation events and in-office perks
What does the Help Desk Engineer do?
- Manage network servers and technology tools
- Monitor performance and maintain systems according to company requirements
- Ensure security through access controls, backups, and firewalls
- Serve as the first point of contact for users seeking technical assistance over the phone or email
- Identify and suggest possible improvements on procedures or services
- Build internal technical documentation, manuals, and IT policies
- Periodic travel to company plants across the country is required (10-15% yearly via automobile and/or airplane)
- Create new employee accounts, configure hardware, and manage permissions using Active Directory
- Provide daily assistance to end users, addressing their needs promptly and resolving issues on the spot whenever possible
- Support audio and video equipment and participate in special IT projects as needed
What are the requirements for a Help Desk Engineer?
- Bachelor's Degree in Computer Engineering or a similar field
- 3-5 years of Help Desk experience with the ability to provide white glove treatment for end users
- Excellent communication and customer service skills, with a strong ability to interact with end users both in-person and remotely
- Exposure to the Cisco Umbrella (VPN, DNS, firewalls, etc.), Microsoft Office 365, and PowerShell
- Knowledge of Windows 8, 10, 11, Windows Server products, and/or Mac Operating Systems
- Experience building and installing PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones)
- Ability to occasionally work outside of typical work hours when needed
- A passion for networking and programming
- Fluency in Spanish is a plus
- This position requires working in the office 5 days a week
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MaxSalary: USD90000
MinSalary: USD70000
Source : Creative Financial Staffing