Help Desk Customer Service Representative - City Facilities Management
Burlington, MA
About the Job
The Customer Service Representative is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner, and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The Help Desk is a 24/7 business unit.
- Excellent written and verbal communications skills
- Strong attention to detail
- Outstanding analytical skills
- Ability to manage high call volume
- Capacity to work independently on a team
- Solid problem-solving skills and attention to detail
- Ability to liaison with field associates and vendors to prioritize calls
Requirements
- High School Diploma
- Previous Customer Service Experience
- Knowledge of or experience in retail/customer service
- Flexibility
- Working knowledge of MS Office Suite & Word
- Working knowledge of Excel
- Type 35 WPM
ABOUT CITYFM
City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation.Through ourunparalleledself-performanceteam of highly skilled technicians, customer service gurus, energy experts and more,CityFMdeliversexceptional service qualityand cost savingsusinga holistic, data-driven approachto facilities management.
With offices inJacksonville, FLand Burlington, MAsince 2016, City FMis part of the global City family foundednearly 40years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland.
Wedon’tjust hire anyone atCityFM;we’relooking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.
When you joinCityFM,you’recommitting to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework –CityFMcares passionately about the people we hire and ensures that growth is always on the horizon.
Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!
So, ifyou’reready to get started,we’reready for you.
City FMis An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.