Help Desk Analyst 2-Video Support/ HD2 at Idealforce
Columbus, OH 43085
About the Job
Idealforce has CONTRACT position available immediately for a Help Desk Analyst 2-Video Support/ HD2 to join our customer in Columbus, OH. This a Hybrid Position Please find below additional details about this job. Only Local Candidates are considered for this role.
Short Description:
Video support specialist extremely well-rounded in processing,scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365,, experience with Polycom RMX, Resource Manager and endpoints.
Complete Description:
Job will be in person working in London, Ohio. equipment supplied
Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Video Support Specialist
Education:
Key Skills:
• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.
Skill/ Required / Desired/ Amount of Experience
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Short Description:
Video support specialist extremely well-rounded in processing,scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365,, experience with Polycom RMX, Resource Manager and endpoints.
Complete Description:
Job will be in person working in London, Ohio. equipment supplied
Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Video Support Specialist
Education:
- Preferred Education: 4-year college degree
- Years of Relevant Experience: 2 years
Key Skills:
• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
• Use professional written and oral communication
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for management off-site activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.
Skill/ Required / Desired/ Amount of Experience
- Experience with Polycom and Cisco infrastructure and endpoints-Highly desired
- College degree-Required 4 Years
- Utilize Microsoft Officer 365- Required
- Use professional written and oral communication-Required
- Work successfully across multiple teams-Required
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.