Receptionist - Spanish Bilingual - FIVE ACRES - THE BOYS' AND GIRLS' AID SOCIETY OF LOS ANGELES COUNTY

Altadena, CA

About the Job

Summary

Responsible for:

Receiving visitors and clients, determining nature of their visit and notifying appropriate staff.
Answering and transferring telephone calls.
Providing general office and clerical support to a program/department.
Representing Five Acres to callers, clients and visitors in a friendly, professional manner.

Essential Duties

Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor’s pass when required.

Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff. Places outgoing phone calls as needed.

Records accurate phone messages including name, time of call, nature of business and person called upon.

Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.

Ensures adequate coverage of the receptionist desk throughout the business day.

Maintains general reception area and personal work area to ensure clean and professional business appearance.

Performs clerical duties which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry and distributing Agency communications.

Sorts and distributes incoming mail; prepares outgoing mail including internal office mail, external mail, overnight services, delivery services and registered mail. Assures adequate funding on postage meter at all times.

Creates, maintains and updates program or department files.

Assists in the maintenance of office equipment including computers, telephone systems, copiers, fax machines and other types of office equipment; calls for service when necessary.

Gathers and organizes data and prepares documents and reports for review as directed.

Assists in the ordering and distribution of office supplies.

Assists in assuring all safety and health standards are followed and responds to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions.

Develops and maintains administrative and clerical skills through seminars, workshops or other forms of training/education.

Attends and actively participates in staff meetings.

Maintains confidentiality regarding children, families, and operations of the agency.

Qualifications

To perform effectively in this position, the incumbent is required to have:

Knowledge of business English, spelling, punctuation, and general office practices and procedures
Excellent customer service skills with ability to provide prompt, friendly courteous service to callers, visitors, clients and staff
Basic computer skills in Microsoft Office
Effective verbal communication skills - bi-lingual skills in Spanish/English preferred
Effective work organization skills and ability to work with minimal supervision
Ability to be flexible and work in a changing environment
Ability to solve problems and make routine recommendations
Ability to maintain First Aid/CPR Certification
Ability to work varied hours including evenings, nights and weekends, if needed.
Sensitivity to the different cultures represented among the clients, families and staff.

Compensation Range: $17.25/hr - $23.46/hr

Work culture matters at 5A! We offer a comprehensive benefits package with a medical coverage option as low as $5 with free dental HMO, vision, life insurance, AD&D and disability insurance. We offer a 401k with an annual match up to 3%, annual performance reviews with up to 4% merit (6% for direct service providers), plus annual retention stipends. We offer team building retreats, wellness incentive, 12 paid holidays and flexible work schedules, including remote options for identified positions!

Source : FIVE ACRES - THE BOYS' AND GIRLS' AID SOCIETY OF LOS ANGELES COUNTY