VP of Customer Engagement, SaaS, Remote - UNAVAILABLE

Overview

Are you passionate about crafting innovative programs to enhance the customer experience? Do you thrive on analyzing data to uncover insights and drive targeted retention campaigns in a fast-paced SaaS environment? Are you looking to collaborating cross-functionally with sales, customer success, and marketing teams to revolutionize customer engagement strategies?

The VP Of Customer Engagement will spearhead the development and implementation of customer retention programs, analyzing churn data, and implementing targeted campaigns. This role will collaborate with internal teams to ensure seamless handovers and a unified customer experience, while proactively engaging with at-risk customers to address concerns.

Our Sales team at Vectorworks plays a pivotal role in transforming customer engagement strategies, driving growth, and fostering long-term relationships. We are on a mission to evolve our customer success approach and implement innovative initiatives to meet long term goals.

Responsibilities

During this role you will:

• Drive strategic initiatives to enhance customer satisfaction and loyalty, including conducting surveys, creating knowledge bases, and evaluating industry trends.
• Lead the development and implementation of customer retention programs.
• Analyze churn data and develop targeted campaigns.
• Collaborate with cross-functional teams to ensure a unified customer experience.
• Drive strategic initiatives to enhance customer satisfaction.
• Evaluate industry trends and competitors to inform program improvements.
• Work with sales operations to develop compelling promotional campaigns aimed to expand and upsell into current customers.

Qualifications

Here is what success looks like:

• Proven project management and analytical skills with the ability to interpret data and make data-driven decisions.
• Deep understanding of SaaS business models and subscription-based services.
• Exceptional at using customer relationship management (CRM) software and other relevant tools.
• Strategic mindset with a focus on customer retention.
• Demonstrated ability to work collaboratively across cross-functional teams.
• Excellent communication and interpersonal skills.
• Empathy and active listening skills to understand customer concerns and needs.
• Creative problem-solving skills to develop innovative retention strategies.
• Ability to adapt and innovate in a dynamic environment.

A Bachelor's degree in Business, Marketing, or a related field (MBA is a plus).

If you're a strategic thinker with a passion for customer success and a track record of driving results, we want to hear from you!

Who We Are

Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to design without limits.

Our Core Values

Our values define our fundamental beliefs as a company to guarantee that our employees and customers alike are celebrated for not just their abilities but who they are as individuals.

Inclusion – Collaboration – Balance – Innovation

Click here to learn more about how we live out our values.

Check out our Glassdoor page to learn more about life at Vectorworks.

Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer

NOTE: Women and minorities are less likely to apply to jobs if they do not feel they fit the job description in totality. Each individual has a unique combination of skills. If you do not check all the boxes, we still encourage you to apply.