Healthcare Customer Service Representative - Addison Group

Job Title: Healthcare Customer Service Representative

Location (city, state): New Orleans

Industry: Healthcare

Pay: 17-21

About Our Client:

Addison Group is working with a leading healthcare provider who is seeking a dedicated Healthcare Customer Service Representative. Our client is committed to delivering high-quality patient care and values a supportive, team-oriented work environment.

Job Description:

As a Healthcare Customer Service Representative, you will act as the first point of contact for patients, assisting with inquiries, scheduling, billing questions, and general healthcare support. The role requires excellent communication skills and the ability to navigate a fast-paced environment while providing empathetic and professional service.

Key Responsibilities:

• Patient Communication: Handle patient inquiries through phone, email, or chat about appointments, services, billing, and insurance.
• Appointment Coordination: Schedule, confirm, and modify appointments as needed, including follow-ups and cancellations.
• Insurance & Billing Support: Guide patients in understanding insurance benefits and address billing-related questions.
• Issue Resolution: Address patient concerns and escalate issues when necessary to ensure a smooth resolution.
• Collaboration: Partner with healthcare professionals and administrative teams to enhance the patient experience.
• Documentation: Accurately record patient interactions and updates in the electronic health records (EHR) system.
• Compliance: Ensure compliance with healthcare regulations, including maintaining patient confidentiality under HIPAA.

Qualifications:

• Education:
  • High school diploma or equivalent (required).
  • Associate’s or Bachelor’s degree in healthcare administration or a related field (preferred).
• Experience:
  • 1-2 years of customer service experience, preferably in healthcare.
  • Knowledge of healthcare systems, insurance processes, and medical terminology is an advantage.
• Skills:
  • Proficiency in Microsoft Office (Word, Excel) and healthcare software (e.g., EPIC, Cerner).
  • Strong communication, problem-solving, and multitasking skills.
  • Ability to handle sensitive patient information with discretion and professionalism.

Additional Details:

• Work Environment: Office or call center setting with extensive patient interaction.
• Schedule: May include evening and weekend shifts based on the employer's needs.
• Physical Requirements: Primarily sedentary role with frequent use of phone and computer.

Perks:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career growth and development

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-007