Healthcare Call Center Supervisor at CornerStone Staffing

Start a career with a niche company that is an essential player in getting specialty products and devices to patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services. Are you ready to start your next opportunity?

We are hiring for Healthcare Call Center Supervisor

Job ID:148777

Location: WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED

Candidates must reside in TX, AZ, IN, KY, NC, SC, GA, FL in order to be considered for this role

Pay: $24.00 - $30.00 (based on experience)

Schedule: 8 hour shift between 7am - 7pm CST / 8am - 8pm EST

POSITION SUMMARY:

Under the general direction of Operational Program Leadership, the Operations Supervisor is responsible for the day-to-day activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines

• Conducts performance reviews and provides feedback to direct reports

• Assist with the coaching of staff

• Provides day-to-day instructions to team members on job responsibilities

• Helps associates resolve associate work-related issues

• Assist with the hiring and termination process

• Assist with the development of program training documents

• Ensures open communication with the staff

• Proactively identifies program issues and proposes ways in which to address their concerns

• Maintains positive rapport with internal and external customers

• Understands contract obligations

• Assist in the development of project task plan and standard operating procedures

• Analyzes reports for trends and gives recommendations

• Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)

• Performs related duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 3+ years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician’s office or healthcare setting

• Bachelor’s degree preferred

• Previous 1+ years supervisory experience is required.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong interpersonal skills and attention to detail

• Ability to communicate effectively both orally and in writing

• Ability to manage multiple tasks

• Working knowledge of Microsoft Office

• Provide a climate for motivation and support

• Ability to appropriately delegate tasks

#CB #ZIP