Health Unit Coordinator - Fairview Health Services

We at Fairview Health Services is looking for a dedicated Health Unit Coordinator to join the hardworking Riverside side location on the University of Minnesota Campus West Bank!

The Health Unit Coordinator (HUC) is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

This role is approved for 40 hours, day shift (8 am - 8:30 pm) working 12 -hour shifts and every third weekend This position is benefit eligible. Some of the benefits we offer at Fairview include medical insurance, dental insurance and vision insurance! PTO, and 403B with potential for employer contribution match; check out the benefit link here: https://www.fairview.org/Careers/Benefits/LocalSEIU 

Job Expectations:

• Ensures exceptional patient & guest experience is achieved
  • Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
  • Answers patient intercoms/call light promptly and relays requests in a timely manner.
  • Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
  • Protects confidentiality of protected health information while working in a highly visible environment.
  • Orders patient meals per patient procedure daily.
• Coordinates activities of unit to support patient care staff.
  • Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
  • Orders and maintains adequate stock of office supplies.
  • Performs telephone message taking and directs communication in a timely fashion.
  • Effectively uses communication systems for both routine and emergency transactions.
  • Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
  • Interacts with other health care team members, patients and public in a prompt and courteous manner.
  • Maintains order and cleanliness within the nursing station desk and supply areas.
  • Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
  • Works collaboratively with all nursing staff team members.
  • Uses time efficiently and actively participates in productivity of department.
• Manages medical record and data flow within the unit to support safe patient care processes.
  • Maintains medical records for all patients.
  • Prepares medical records with applicable forms.
  • Requests/obtains medical report information as necessary.
  • Processes patient charts including admissions, transfers and discharges.
  • Maintains confidentiality of all information by sharing information only with those who need to know.
  • Uses computer systems to accurately and safely track patient information.
• Fulfills physician orders.
  • Orders necessary equipment and services, within scope
  • Checks orders for accuracy.
  • Communicates order changes needed to health care provider

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements.
  • Completes all required learning relevant to the role.
  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

Required

• 1 year customer service experience

Preferred

• 2+ years customer service experience
• Previous HUC, administrative or hospitality industry experience

We have found our top performers share some of the following traits:

High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently and demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.