Health Insurance, Claims, or Benefits Member Service Representative at Managed Care Staffers

Health Insurance, Claims, or Benefits Member Service Representatives Needed in Lombard, IL

Our client, a busy and growing Health & Welfare Fund Union located in Lombard, Illinois, is looking to hire some experienced full-time Member Service Representatives with health insurance benefits experience.

These are full-time positions working Monday-Friday from (8:00am to 5:00pm).

Job Responsibilities:

• You will be responsible for answering about 50 incoming calls per day from members and assisting them with health insurance, and union benefit inquiries, determining eligibility, enrolling eligible members into health plans, providing members with their claim statuses, performing accurate data entry, providing members with medical, hospital, prescription, and dental benefit information.
• 90% of your work day will be on the phone assisting members with health insurance and Union Benefit inquiries.
• Documenting call information accurately and appropriately in ISSI.
• Accurately identifying caller's needs, conducting research, and assisting with issue resolution, clear communication, and professionalism.
• Multi-tasking with numerous customer service computer screens.

Job Requirements:

• A High School Diploma or GED is required.
• You must have at least 1+ years of recent medical insurance, benefits, or claims customer service work experience, preferably working within a call center environment.
• You must have excellent customer service skills along with a professional telephone etiquette.
• Strong interpersonal, verbal, and written communication skills.
• Effective problem resolution skills.
• Good analytical and organizational skills and independent decision-making skills.
• You must be well-organized, detail-oriented, and be able to multi-task.
• Recent ISSI Software experience is a plus.
• Bilingual in Spanish is a plus.
• Data entry and/or typing experience, at least 35 WPM with a high level of accuracy.
• Ability to spend approximately 90% of your work day on the phone.

If you or anyone you know is interested, qualified, and currently available for employment please send an updated resume to us for immediate review and consideration.