Health Center Operations Manager - Erie Family Health Centers

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Health Center Operations team!

Here’s the opportunity to organize, plan and direct the daily dealings of one clinical practice sites.Having accountability for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of the health center(s).

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

Management of Personnel and Related Functions:

• In consultation with the Site Medical Director(s) and Senior Director of Operations, develops and coordinates staffing plan based on patient volume, revenue, and program needs
• Hires for site-level open positions in accordance with Erie’s hiring policies and in collaboration with the Talent Acquisition team.

Oversees Budget and Financial Performance:

• In consultation with the Site Medical Director(s) and Senior Director of Operations, develops, collaborates and monitors the annual personnel, general expense, capital and grants budgets

Ensures Quality Management and Improvement:

• Participates in maintaining an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance

Achievement of Enterprise Goals:

• In partnership with Site Medical Director, assumes responsibility for site’s outcomes for established enterprise goals

Oversees Patient Care Support Functions:

• Coordinates space utilization with site Medical Director.
• Monitors and adjusts patient flow patterns in consultation with clinical providers

Other duties as assigned

Education

Required:

• High school diploma or equivalent, with 6 years of progressively responsible leadership experience; OR
• Associate degree or two years of college, with 4 years of progressively responsible leadership experience; OR
• Bachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience

Preferred:

• Master’s degree a plus

Experience:

• Management experience which includes both supervisory and financial responsibilities is required.
• Healthcare experience a plus.

Skills and Knowledge

Knowledge based:

• Healthcare delivery systems and concepts
• Working knowledge of grant and contract management, including the ability to integrate these services into daily operations.
• Process improvement.
• Departmental and organizational policies and procedures, regulatory/licensing standards and legal requirements affecting operations.
• Broad understanding of best practices, policies and resources regarding diversity, equity, and inclusion

Skill-based

Ability to:

• Develop and implement new ideas.
• Foster and proactively support diversity in the workforce.
• Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population.
• Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills.
• Inspire excellence in others.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.