Head of Quality - Maximus

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Head of Quality Assurance is responsible for the development and delivery of a robust quality framework, compliance standards and continuous improvement programmes. These activities secure delivery of effective service quality, governance and compliance standards across the UK entities. The role incorporates responsibility for risk and business continuity management and accountability for the regular reporting of all compliance and risk to country leadership. They are also responsible for ISO accreditations, conducting independent internal quality assessments, and developing frameworks and SOPs and PAT audits.

Essential Duties & Responsibilities

• Development of Quality Frameworks and SOPs: Design, implement, and continuously improve quality frameworks and standard operating procedures (SOPs) to enhance product quality and operational efficiency
• ISO Accreditation Management: Ensure the organization achieves and maintains ISO accreditations by overseeing all related processes and audits
• Internal Quality Assessments: Conduct independent internal quality assessments to identify areas for improvement and ensure compliance with quality standards
• Establish appropriate quality and compliance regimes which align to industry best practice standards and deliver the highest possible adherence to commissioner requirements
• Responsibility and oversight for successful achievement of all required quality standards, audits and accreditations ensuring active management of any non-conformances
• Embed appropriate quality and compliance governance measures ensuring effective reporting and oversight of risks and improvement measures to country leadership
• Work collaboratively to deliver business process improvements developing end-to-end process management improvements towards creating a 'right first time' ethos
• Lead risk management for all UK divisions liaising with leadership teams and present risk registers to the country leadership team. Oversee business continuity planning and incident management regimes aligning these measures across all entities and applying appropriate testing regimes
• Deliver robust resilient lasting change from the quality activity using effective improvement tools

• Key stakeholders will include senior leadership teams across each of the business divisions
• Regular and close contact and relations with senior operations directors and chief operating officers, MDs, country leadership team and subject matter experts
• Occasional contacts with senior representatives of other Maximus global operations
• Leadership teams, business development, legal and data protection, operations directors, performance directors

• Collaboration with clients and stakeholders including commissioners and government departments
• Public sector clients, Customers, Commissioning agencies, Key suppliers

Preferred Qualifications & Experience

• Relevant degree and/or appropriate functional qualification with appropriate CPD
• Demonstrable intellectual ability and experienced in managing multiple conflicting priories with challenging stakeholder requirements
• Minimum 5 years' senior leadership experience evidencing subject matter expertise in business improvement, quality assurance, compliance and risk management
• Experience in stakeholder and client facing roles in complex business settings
• Evidenced successful improvement experience ideally within a multi-faceted business encompassing multiple business units
• Successful in driving innovative solutions in multi-stakeholder environments
• Has led business improvement within distributed multi-site environments
• Experience of successfully implementing innovative approaches such as technology to drive business improvement
• Track record of driving excellence in delivery of customer and client service standards and delivering tangible performance improvement
• Extensive experience of reporting to executive board and articulating clear messages concisely to achieve desired outcomes
• Experience of deploying recognised techniques and methodologies associated with process and continuous improvement

• Experience of working within a public sector outsourcing organisation
• Bidding and outsourcing experience is highly desirable

• Strong influencing skills appropriate for complex stakeholder environments
• Excellent communication, collaboration and facilitation skills supporting effective stakeholder relations
• Exceptional leadership, collaboration and communication skills with the ability to persuade challenging audiences
• A strong sense of prioritisation and time management
• A strong collaborator experienced at working with senior leadership/board executives with the ability to drive change and influence leadership teams faced with competing priorities
• A highly motivated individual who can lead and implement multiple strategic projects whilst influencing key stakeholders & working cross functionally to ensure the objectives are met
• Strong team leadership skills and strong communicator / influencer. Highly comfortable empowering individuals and teams
• Able to act quickly and decisively using good judgement in making decisions
• Energetic and engaging; able to inspire and influence teams and leadership alike
• Proven ability to remain focused when facing alternative arguments and heavy workload

• A passion for continuous improvement and delivery of first-class customer experiences

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

£

75,000.00

£

85,000.00