Head of Copy - Cleo

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there's anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we've reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

If you're an experienced, customer-obsessed Head of Copy, who wants to work on a brand that leads with its unique tone of voice, this role is for you. 

Cleo's voice is embedded across everything we think, make, and do. Behind it, is a team with ambitions to change the world's relationship with money. 

With a human and structured approach, this person will lead our writers in further defining Cleo's voice and creating breakthrough communications in a traditionally boring – and crowded – fintech space.

Responsibilities

• Co-lead the internal Creative Studio in partnership with design leads, helping the team deliver performative and compelling communications support.
• Help master (and define) Cleo's brand voice. As one of our core differentiators, this is a business-critical part of the job.
• Provide leadership and mentorship to a team of copywriters, fostering open creative expression and ensuring high-quality copy across our marketing channels
• Oversee the creative copy process, ensuring work aligns with business objectives (OKRs)
• Uphold the highest standards of creative quality in copy and brand messaging
• Lead creative brainstorming sessions with the wider team that delivers original and high-impact creative
• Demonstrate an open leadership style that's both supportive and inspirational, helping the team deliver high-quality work and continue to find ways to improve their outputs and the copy process
• Demonstrate strong proofreading and editing skills across business and consumer audiences

Requirements:

• Player-coach mentality with a track record of leadership coupled with the ability to jump in and write where needed.
• You're proactive.You don't wait for others to figure things out, you jump in, ask questions and move projects forward.
• You're a systems thinker and bias towards action, taking complex challenges and testing quickly
• Pre-series C experience. You're an entrepreneurial spirit, with a test and learn attitude. 
• Extensive experience establishing processes for high-quality execution
• A positive force, bringing new concepts to life in an app-first, online environment 
• 4+ years of experience managing a team of creatives whilst working in a senior copy role in the creative field, ideally in a high-growth startup or scale-up
• Strong portfolio showcasing strategic/conceptual thinking and storytelling
• You've got a great sense of humor on and off the page

What do you get for all your hard work?

• A competitive compensation package (base + equity) with reviews every 8 months. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ - This position is a CW5 level and we can pay $141,172 - $189,329 p.a depending on experience.
• Work at one of the fastest-growing tech startups, backed by top VC firms, Sofina, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We work to live, we don't live to work. Cleo works with everyone on our team to ensure that they have the balance they need to reach their full potential.
• Work where you work best (East Coast US). We're a globally distributed team. Our US team works fully remotely, but we host virtual socials and an annual company offsite in Europe with all expenses paid. 
• Other benefits;
  • 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
  • Company-wide performance reviews every 8 months e.g every 2 terms, in line with our termly cycles (Jan-April, May-Aug, Sept-Dec):
    • Generous pay increases for high-performers and high-growth team members
    • Equity top-ups for team members getting promoted
  • Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
  • 401k matching
  • Medical Insurance, Dental and Vision care
  • Generous Parental Leave
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • And many more!