HVAC Service Technician - ACS - Air Conditioning Services

Job Title: Service Technician – Level 1

Pay Scale: $12.00 - $15.00 / hour

Work Hours: 8:00am to 4:00pm, with 1 hour lunch; some weekends and evenings

Primary Job Function: To provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.

Reports to: Service Manager

Required Qualifications:
• Valid drivers license
• Demonstrate willingness to invest in tools used in the service of HVAC equipment
• Demonstrate willingness to invest time in service training seminars and classes
• Work from 28' extension ladder and 12' step ladder
• Ability to operate power and hand tools safely
• Enroll in HVAC course and/or in house training programs
• Ability to follow written and verbal directions as given
• Demonstrate commitment to developing customer service skills
• Acquire EPA certification with in 3 months of entering Service Technician Level 1
• Demonstrate mechanical aptitude

Daily, Weekly, Monthly, Yearly Duties:
• Purchase required tools as listed for Service Technician Level 1
• Arrive at jobsite at scheduled time and location as dispatched
• Relocate from one jobsite to another jobsite as dispatched during the workday
• Report to dispatcher when arriving and leaving jobsite
• Operate company vehicle as needed
• Follow instructions from supervisor and/or dispatcher and carry out in timely manner
• Report problems with company tools or vehicle promptly
• Report problems with equipment to Service Dispatcher to expedite parts delivery
• Communicate with customers and collect C.O.D. on maintenance visits as directed
• Ability to work staggered schedule if required
• Maintain professional appearance and attitude at all times
• Complete all service related forms properly
• Provide all customers with new / renewal maintenance agreement program information
• Acquire residential planned maintenance agreements
• Inform and educate customers on additional products or services available through company
• Inform customer of replacement options following company guidelines
• Develop basic knowledge of electrical refrigeration principles
• Develop basic knowledge of service tools and testing devices
• Develop soldering skills
• Develop customer service skills.
• Perform filter changes utilizing filter checklist paperwork unassisted
• Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
• Other duties as assigned



Performance Indicators:
Certain key business indicators that will measure the effectiveness of the Service Technician. These include the following:
• Billing & Efficiency rating of _______.
• Average ticket price of $________.
• Achieving average monthly revenue goal of $_________.
• Number of qualified sales leads turned over each month.
• Number of additional products and services sold to customer
• Acquire new residential maintenance agreements @ _____% conversion rate or higher.
• Renew residential maintenance agreements @ ____% or higher.
• Customer compliments or complaints.
• Legible and complete paperwork.
• Callback % less than _______