HVAC Counter Support Associate - Johnstone Supply - J Team Group

Job Duties:

• Assist customers/counter with ALL special orders and non-stock items
• Provide product recommendations and/or price quotes
• Support store and counter staff with Large line-item orders and job quotes
• Direct ships - verifying shipping and freight. Bill customer and receive in PO
• Work with branch manager to develop and execute sales promotions
• Point of contact for ALL web orders
• Overseeing pickup lockers
• Any other duties as required by your supervisor

Alternative Duties:

• Assist with customer service and sales, including answering phones
• Assist with annual physical count of full warehouse inventory and cycle counts
• Assist with any special duties and assignments as needed to support the efficient functioning of the store
• Assist with instore, customer training and special events
• Assist with any dealer branch material and items

General Results and Responsibilities:

• Adheres to all company policies, procedures, standards, and business ethics codes
  2. Maintains professional communications when interacting with customers and coworkers
  3. Treat all customers and coworkers with a helpful and courteous attitude
  4. Keeps communication open to maintain a healthy work environment
  5. Report any consistent problems that are not being resolved to the supervisor

Education and Experience:
Required:
• High School Diploma / GED required OR equivalent combination of education and experience
• Clean driving record

Preferred:
• Minimum 3 years of HVAC customer service or sales experience
• Experience with computer or barcode-driven inventory management systems
• Must be able to read blueprint to perform mechanical take-offs
Job-Specific Knowledge, Skills & Abilities

Key Skills:
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• Skill in following through on commitments.
• Ability to manage time in a deadline-driven environment.
• Strong ability to multitask and skill in prioritizing work.
• Excellent communication and customer service skills.
• Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.
• Ability to work efficiently and with a sense of urgency.
• Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
• Ability to meet store accuracy and productivity standards.

Expected Work Behaviors:
• Always keeps the company's best interest in mind.
• Maintains a professional personal appearance.

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