HR Advisor Support Analyst - Remote from System One

HR Advisor Support Analyst
100% Remote 

System One is seeking to support our client’s Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc). With professional demeanor, provide first-level HR support. Educate employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determine appropriate course of action or escalation for emerging issues and utilize knowledge management tools.

Important Details:

• Contract opportunity through 02/28/25 (covering for a Leave of Absence)

• 100% Remote

• Pay rate up to $26/hr. Salary will be commensurate with experience.

• Work schedule: Standard business hours

• Weekly pay

• Benefits after 30 days (health insurance, dental insurance, vision insurance, etc.)

• 401k after 30 days

• Job offer will be contingent on drug screen and background check

• US Citizenship required

 
Specific Responsibilities:

• Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.

• Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.

• Creates high-quality employee experiences through customer support.

• Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).

• Conducts New Hire Orientation.

• Produces ad hoc HR statistics and reporting.

• Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.

• Documents all customer interactions via Salesforce case management system.

• Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.

• Understands and meets the HR shared services team established Service Level Objectives (SLOs).

• Provides back up support to other HR Central team members, as needed.

• Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.

• Encourages and trains employees to utilize self-service resources.

• Attends meetings related to areas of support.

• Performs other responsibilities associated with this position as may be appropriate.

Skills and Competencies:

• Ability to apply fundamental HR principles, company policies, and practices to assigned tasks

• Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)

• Effective general interpersonal and communication skills

• Ability to communicate (both verbally and in writing) sensitive/confidential HR information

• Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment

• Ability to demonstrate and maintain a high level of professionalism

• Ability to build effective working relationships

• Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)

• Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments

Education and Typical Experience:

• High School Diploma or equivalent or

• Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred

• 3+ years of experience in Human Resources (if High School diploma only) or

• 1+ years of related work experience (if have a Bachelor's degree)

• US Persons Required

All qualified candidates are encouraged to apply. System One maintains a drug-free workplace and is an Equal Opportunity Employer.

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