HOUSEKEEPING Supervisor - Linchris Hotel Corporation

Job Description

Job Summary:

The Housekeeping Supervisor is responsible both cleaning and inspecting hotel guestrooms to ensure high levels of guest service and satisfaction.  Includes guestrooms, closets, hallways, public spaces and interior/exterior of hotel property.

Essential Duties and Responsibilities:

• Provide professional and courteous guest service at all times
• Enforce hotel and department procedures
• Ensures quality services and enhanced guest relations when meeting guest needs
• Maintains room quality to hotel standards
• Monitors and maintains a high level of cleanliness throughout the hotel.
• Maintains productivity and labor cost goals.
• Checks all vacant and clean rooms, public space, storage areas and housekeeping carts daily.
• Inspects all checkout rooms
• Provides professional and courteous service at all times.
• Conduct weekly supplies inventory
• Conducts monthly linen inventory

Additional Duties:

• Attends morning stand up meetings
• Prepares daily assignment sheets for housekeeping associates
• Reports accurate status of guestrooms to front office
• Operates by standard procedures for the acceptance, security and return of guest lost and found
• Maintains department key control
• Maintains deep cleaning program
• Acts as manager on duty when scheduled
• Completes projects as determined by management
• Actively seeks out other tasks when current work is completed.

Essential Behavior Requirements

• Customer Service: displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs.  Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers, and the public ( viewing the situation from the customer’s perspective )n and works together to solve the problem through effective communication
• Problem Solving: Ability to recognize and define problems; analyze relevant information: encourage alternative solutions and plans to resolve situations;  seeks additional assistance when needed.
• Quality:  Work “ product or service” is free of errors and exceeds customer expectations.

Physical Requirements:

• Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling , crouching, crawling, stooping, handling and seeing.
• Lifting up to 50 lbs. maximum with frequent lifting and / or carrying or transporting of objects weighing up to 25 lbs.
• Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and / or fumes

Company Description

Our unique position in the hospitality industry is a direct result of valuing people first. Owners, managers, associates, customers, and communities - peoples' needs drive our management style, generating programs that inspire value and automate profits.

Growth and sustenance in a highly competitive industry require a winning team with a high level of principle and strong moral character. It is with this belief we have structured our hiring mechanism that enables Linchris teammates to trust each other and, in the end, help customers as a united family. The measure of our success as a leading hotel management company is only an aggregate of these individual satisfactions turning into results.

Our path is set and our mission is to follow it to a better future together.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Short-term Disability Insurance
• Incentive/Performance Bonuses
• Employee Referral Compensation
• Paid Time Off (PTO)
• Holiday Pay
• Food Discounts
• Team Activities