HCM (Human Capital Management) Support Specialist - Mercantile Bank

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Some of the medical and wellbeing benefits we provide are:

• Multiple medical, dental, and vision plans to choose from
• Flexible Spending Accounts (FSA)
• Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
• Company Paid Life Insurance of 3 times your annual salary.
• Employee Assistance Program (EAP)
• Adoption and IVF Assistance
• Fitness Equipment Purchase Plan

We also provide many opportunities to invest in your financial wellness and career development by providing:

• 401(k) match at 100% up to the first 5% of your contribution
• Employee Stock Purchase Plan
• 529 College Savings Plans
• Discounted bank services
• Legal protection
• Tuition Reimbursement
• Exceptional training, and development opportunities tailored to your career interests and goals.

HCM Support Specialist

Fully onsite while training, option for hybrid after training

Summary

As an HCM Support Specialist you would provide a high level of quality customer service and serve as a subject matter expert and relationship manager to the account for a base of Human Capital Management services clients. Accurately and timely support a schedule of client payrolls within established timelines. Respond to and resolve client inquiries for the Human Capital Management system, payroll calculations, processing, and system support.

Job Duties

• Serve as a subject matter expert in handling routine client requests for Human Capital Management and related payroll questions and products.
• Resolve routine customer concerns and perform customer service and support activities including contacting and assisting clients in the process of obtaining all information needed for accurate and timely payroll processing.
• Understand automated time and attendance, benefits, human resource knowledge in subject matter and technology.
• Maintain client specific procedures for accurate and timely processing of payroll and ensure that only authorized individuals and information is obtained for changes requested.
• Verification of accuracy and completeness including maintenance changes of employee records, computing wage and overtime payments, calculating and recording payroll deductions, calculating tax expense and withholding, preparation of payroll reports, advices, pay cards and live checks. Reconciliation of reports and interfaces to retirement plan providers, general ledger systems, and third-party payments such as child support orders, levies, garnishments, etc.
• Document and update procedures, preparing special reports and basic client database changes.
• Provide consultation and help answer questions supporting less-experienced specialists on the team.
• Working knowledge of wage and hour laws, taxation, payroll, human resource and benefits, bank systems, Human Capital Management software and systems. Understand proper taxation of employer paid benefits, wage payments, deduction types, and federal/state/local taxation in multi-jurisdictions, garnishment calculations and compliance.
• Works closely with other areas of the Bank to ensure accurate reporting.

Qualifications

• High School Diploma or GED.
• 3-5 years business or customer service experience, with at least 2 years of experience using payroll systems preferred.
• Working knowledge of HR processes, systems and procedures preferred, but not required.
• Ability to analyze problems through effective customer interaction and communication.
• Organizational skills including the ability to multi-task while remaining accurate, set priorities, and follow up in a timely manner.
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Proficiency in Microsoft Word, Excel, and Outlook.
• High attention to detail, naturally curious, and solutions focused.
• Ability to deal sensitively with confidential material.
• FPC/CPP preferred
• PHR/SPHR preferred
• Multi state payroll or equivalent in areas of Payroll, Human Resources, Benefits Administration, Accounting, Financial Institution, Application Support or other relevant work experience preferred.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.