Guest Services Manager - Ronald McDonald House

Ronald McDonald House Charities of Northwest Florida's philosophy is simple – nothing else should matter when a family is focused on healing their child – not where they can afford to stay, where they will get their next meal or where they will lay their head at night to rest. This is your opportunity to make a difference in the lives of our guest families by providing the best hospitality and customer service to ensure a positive experience during their child's medical care.

Since 1984, we have been providing premium services to our guests by offering: 

• 26-room facility open 24/7
• Kitchen, laundry, and recreational areas
• Fresh foods and prepared meals provided by the community
• Friendly, compassionate, and supportive environment

Mission:

The mission of Ronald McDonald House Charities is to love and support families of children with medical needs by giving them a place to call home.

Responsibilities:

The role of the Guest Services Manager is critical to the mission of RMHC because we strive to be leaders in providing excellent care to families. It is critically important to have a key employee in place who can maintain a compassionate and caring atmosphere, as well as serve as a point of contact for hospital employees, guest families, and volunteers. Additionally, this roles serves as a positive ambassador for RMHC and our mission.

A Day in the Life of a Guest Services Manager:

• Check families in and out 
• Schedule occupancy of guest rooms
• Provide meaningful tasks and support to volunteers
• Maintain clean and comfortable common spaces
• Assist with washing linens and putting away donations as needed
• Facilitate a team approach to problem-solving

Skills and Qualifications:

• Will have overnight and weekend availability including summertime and holidays
• Must have empathy and compassion to best support our families
• Ability to be self-directed but also work well as part of a team
• Knowledge of Microsoft Office Suite
• Ability and eagerness to learn the guest database 
• Ability to interface comfortably and appropriately with diverse audiences including families, volunteers and donors
• Possess flexibility, patience, positivity, initiative, good judgment, and a sense of humor
• Ability to lift 10+ pounds
• Assist with other duties as assigned

Position Details:

Part-time, hourly employee working overnight and weekend shifts

Only one Guest Services Manager scheduled to work each shift

Reports to the Programs Manager

Employment Benefits:

At RMHC, we are grateful for our employees and are able to provide the following benefits to part-time employees:

• Free beverages and snacks, including coffee, water, and Coca-Cola products 
• Making a profound difference in the lives of others
• Free RMHC swag 

This job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.