Guest Room Attendant II - Morongo Casino Resort & Spa

Clean Resort guest rooms in accordance with our policies and 4-Star/4-Diamond standards. Greet guests and engage in polite and professional conversation when appropriate.

• Clean and Inspect Deluxe or Canyon view standard rooms as required ensuring they meet our 4-Star/4-Diamond requirements.
• Ensure all assigned rooms and Hallways are in compliance with 4-Star/4-Diamond expectations.
• Train and develop Hotel Guest Room Services team as directed by management.
• Change status of rooms on the phone so the Front Desk can assign rooms to new guests.
• Utilizes proper/approved cleaning materials and solutions.
• Performs other job related duties as assigned.

The self-inspector distinction conveys a total sense of trust in the GRA’s ability, dedication to guest satisfaction, attention to detail, and work ethic. For this reason, self-inspectors will be selected by the Executive Housekeeper.  However, those selected must also pass a written test to demonstrate knowledge of the GRA and Inspector functions. Prior to this test, the Selected GRA will be provided with study material and preparation time. Due to the independence and enormous amount of trust placed with self-inspectors, this test must be passed with a score of 95% or higher. Those who score lower than 95% will not qualify for the self-inspector title or the pay differential.  

With the approval of the Executive housekeeper and based on continued job performance, a re-test may be scheduled for 30 days after a test result lower than 95% for up to two repeat attempts. Subsequent tests may be scheduled in 90 day increments.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Must have a minimum of two (2) years experience as a Hotel Guest Room Attendant, three (3) years’ experience preferred. Casino experience preferred but not required.    

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to communicate with guest or team members of organization.

MATHEMATICAL SKILLS:

Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 

REASONING ABILITY:

Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 35 pounds. This position requires close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The duties of this position are typically performed in a casino hotel resort environment with moderate noise, and adequate lighting.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.