Global Sales Support Specialist at TalentBurst
Plano, TX
About the Job
Global Sales Support Specialist (GSS)
Location : Plano, TX
Duration : 8+ Months
The Global Sales Support Specialist resides within the Finance organization and fulfills various key support functions to help ensure revenue attainment. This role will report to the Global Sales Support Manager.
Profile:
2-5 years of related experience in sales support or sales operations environment preferred
Excellent written and verbal skills & ability to communicate with customers, distributors & resellers
Proficiency with Google products & experience in CRM systems preferred (Salesforce CPQ and Steelbrick highly preferred)
Organized with demonstrated initiative - must be able to independently handle and prioritize multiple tasks simultaneously in a fast-paced, high-pressure environment to ensure timelines are met
Willingness to work extended hours depending on month-end or quarter-end workload.
Alternate shifts are required to accommodate global requests.
Responsibility: Global Sales Support
The Global Sales Support Specialists support our Field Sales Team with quoting complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. They also support short-term marketing sales promotions and work with internal business partners to guarantee deals move forward.
This team will also facilitate training with the Field Sales Team on quote-to-order processes and procedures guidelines, new hire training, including SFDC beginners and advanced quoting sessions, and will be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.
Each GSS team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed. Requests for assistance from an Account Manager are prioritized for completion based on revenue acquisition, customer relationship building, and other forms of determining timing requirements.
Additional responsibilities may be assigned, as needed.
#TB_EN
Location : Plano, TX
Duration : 8+ Months
The Global Sales Support Specialist resides within the Finance organization and fulfills various key support functions to help ensure revenue attainment. This role will report to the Global Sales Support Manager.
Profile:
Responsibility: Global Sales Support
The Global Sales Support Specialists support our Field Sales Team with quoting complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. They also support short-term marketing sales promotions and work with internal business partners to guarantee deals move forward.
This team will also facilitate training with the Field Sales Team on quote-to-order processes and procedures guidelines, new hire training, including SFDC beginners and advanced quoting sessions, and will be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.
Each GSS team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed. Requests for assistance from an Account Manager are prioritized for completion based on revenue acquisition, customer relationship building, and other forms of determining timing requirements.
Additional responsibilities may be assigned, as needed.
#TB_EN