Genesys developer - Syntricate Technologies Inc
Tampa, FL
About the Job
Position- Genesys developer
Duration-Contract
Location- Tampa, FL
JD
Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : 781-552-4333 |
Email : pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn and visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
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Duration-Contract
Location- Tampa, FL
JD
- Design and developing Genesys Web messaging/Chat Bot solution
- Design and implement Genesys Digital Bot solution
- Design and implement Genesys SMS Solution
- Design and implement conversation flow for Chat bot and SMS channel
- Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now
- Design and implement Workforce management.
- Design and implement Genesys-Service CTI integration
- Design and implement Genesys Self Service Portal? Design and implement Knowledge Management
- Design and implement Genesys Agent Assist and Intelligent support queue routing
- Build custom dashboard based on business requirement
- Troubleshoot and resolve technical issues related to Genesys solutions.
- Provide technical support and guidance to ensure optimal performance and reliability.
- Collaborate with cross-functional teams to develop customized solutions..
- Overall 5+ years of experience and proven experience with Genesys contact center technology.
- Strong understanding of telecommunications principles and contact center operations.
- Proficiency in configuring and troubleshooting Genesys software components.
- Excellent communication and teamwork skills.? Ability to work independently and prioritize tasks effectively.
- Digital : Chatbots / Conversational Agents, CTI Genesys
- 4-6 Years experience
Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : 781-552-4333 |
Email : pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
We're hiring! connect with us on LinkedIn and visit our Jobs Portal
Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .
Source : Syntricate Technologies Inc