General Manager in Training - Octane Raceway

Imagine your ideal job. Now add high performance go kart racing, state of the art arcade games, virtual reality, amazing parties, and a delectable food and beverage offering. Our General Managers in Training help bring this vision to life every day for our guests—all while having a great time doing so. The General Manager in Training role located at our Octane Raceway (Lucky Strike Entertainment) location is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better) and our company has infinite career growth potential. 

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager in Training 

GENERATE& MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

• Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.

DEVELOP YOUR TEAM

• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

REVIEW CENTER PERFORMANCE

• Conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly

RALLY THE TROOPS

• Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise

MAKE GUESTS PRIORITY # 1

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

As one of our General Managers in Training, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You are also an extraordinary problem-solver and trouble-shooter and have at least 5years of management experience under your belt. Check out the desired skills below and see if you have what it takes to join our world-class team:

REQUIRED SKILLS:  Check out the desired skills below and see if you have what it takes to join our world-class team

• 5+ Years of Management Experience
• Bachelor’s Degree * Preferred
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

#LI-MR2

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The approximate pay range for this position is $80,000 - $90,000 / year. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. 

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits