General Manager - Washington DC at Design Within Reach

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

As a General Manager, you will receive a competitive base salary, quarterly bonuses, and commission on items delivered. You'll also be eligible for our comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy, 401k and more.

As a Herman Miller Seating Store - General Manager, you will provide guidance and education through a demonstration/fit journey. It will be your responsibility as the General Manager to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the Store Sales Plan. As an industry leader for over 100 years in office furnishings and iconic home, Herman Miller remains committed to innovation and ergonomic design.

Herman Miller Task Seating General Managers work strategically to maximize their Store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to a Regional Manager.

What you'll do:

You'll have opportunities to lead a team, create a performance culture, inspire results through engagement and own your Store's business through the Client Experience:

• Hire, develop, lead, and motivate the team through effective performance coaching, feedback and training.
• Foster the Herman Miller Client Experience.
• Engage in performance management on a daily, weekly, and monthly basis.
• Ensure the Studio represents the best in presentation by utilizing visual directives and our standards manual.
• Ensure all Studio operational procedures are followed to maximize profit and manage expense control goals (e.g., scheduling and managing store shipments, controllable expenses, and supplies).
• Resolve employee relations issues of sales team members in partnership with HR.
• Deliver Sales Plan.

Does this sound like you?

This might be you if you have the following experience, skills, and abilities:

• Minimum 3 to 5 years of retail management experience.
• Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.
• Ability to inspire team to conduct effective demonstrations in a high traffic environment.
• Ability to adhere to high personal performance standards, integrity, business ethics and the desire for continuous improvement.
• Ability to build relationships and trust with direct reports, peers, and Store clientele.
• Financial literacy, business acumen and ability to manage budgetary responsibilities.
• Experience with a POS system and proficiency with MS Office software, web navigation and 3-D rendering programs.
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

Who We Hire?

Simply put, we hire everyone. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.