General Manager - Levels SF

?Levels is on a mission to create a pinnacle retail experience and event space for those who love, live and work at the intersection of fashion, sports and entertainment. Levels is located in the Mission Bay district of San Francisco, situated just a few blocks south of the Chase Center. This role will lead all elements of our venue (retail and events), and ensure the venue opens in a successful fashion in December 2024.

The ideal candidate is a self-starting team leader who always takes initiative. Someone who has had P&L responsibilities, direct experience launching, growing and managing multi purpose venues, and managing both part and full time employees. Event production, inventory management, experience driving social media strategy, and a passion for cultivating a strong and collaborative culture are bonus characteristics of the ideal candidate.

Responsibilities

The primary duty of the General Manager is to be the on the ground leader for the venue, overseeing the P&L, all operations and marketing of the venue and ensure the highest level of experience for customers,clients and employees, which will include:

Leadership

• Set the tone and culture for our venue
• Strategize growth opportunities for the business
• Be the lead on-site contact for sponsors, brands and event bookers
• Create KPIs and goals for both full time and part time teams
• Determine, negotiate and manage (or delegate management) of third part vendors and agencies as needed
• Act a representative of the company, the owners and the brand Levels is building

P&L:

• Identifying and implementing key revenue drivers
• Building and maintaining budgets
• Reporting P&L
• Creating forecasts to set KPIs for all departments within the venue

Staff

• Hiring, training, and managing staff including venue processes and scheduling
• Overseeing any additional support staff, including venue maintenance and security, are professionally and cost-effectively implemented
• Manage review process, development and growth of direct reports

Events

• Managing brand and corporate bookings
• Leading strategy and third party vendors in identifying and securing bookings
• Ensuring effective event management before, during and after each event
• Securing any necessary permits for events

Marketing

• Create the overarching strategy for marketing the venue including community engagement, paid media and out-of-home
• Manage staff for social media management and upkeep

Performance Tracking:

• Produce weekly and monthly P&L reports and overarching financial model
• Track overall attendance and traffic into the space
• Provide monthly reports to ownership against pre-set KPIs
• Maintaining the overall quality and experience of the space
• Build and maintain relationships with the overall building / portfolio management team

Measures of Success

• P&L
• Traffic (Both Retail Customers and Event Bookings)
• Customer Feedback

Qualifications & Requirements

• Minimum of eight years experience working in venue management, hospitality or retail
• Experience managing teams, both FTE, PTE and contractors
• Strong network of specialists, contractors and vendors
• Experience managing venue budgets and cash flows
• Experience with accounting software like Xero is a bonus
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Marketing and sales experience
• Will require late night and evening work, with flexible scheduling

Compensation

• $120,000 to $140,000 dependent on experience
• Up to 15% Annual Bonus on a tiered structure based on revenue targets
• Up to 15% of Base Salary available in commission for new events and sponsorships