General Manager at Arlo Hotels

Arlo Williamsburg is now seeking a dynamic General Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo, we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!

SUMMARY DESCRIPTION:

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This position focuses on preparation of budgeting, strategizing, planning, organizing and directing all hotel services, inclusive of all front-of-house and back-of-house operations while embodying the culture of Arlo Hotels.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Creates preventive maintenance programs for consistency of the product.
• Ensures an updated safe work environment.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• Builds strong partnerships with internal customers and outside vendors.

SPECIFIC DUTIES:

• Possesses excellent communication and leadership skills and is a strong, creative problem solver both with team members and third-party partners operating within the hotel.
• Embodies the values of Arlo and is culture-driven in their performance.
• Monitors the performance of the hotel through verification and analysis of the hotel's guest satisfaction system and financial reports.
• Proactively initiates items required to remain aligned with the budget and goals.
• Works directly with the Corporate Director of Operations and Asset Manager to strategize on forecasting and budgets.
• Is a proactive, self-starter who can work well both independently and as part of a team.
• Is comfortable being a change agent and creating a welcoming environment.
• Is confident and has the ability to think clearly on your feet and under pressure.
• Loves to negotiate and create win-win situations for customers, owners, partners, and all operational team members alike.
• Oversees and directs the daily operations for all hotel operations.
• Coordinates daily with Food & Beverage Director and Events Director to ensure a seamless, thoughtful and excellent level of service.
• Directs, implements and maintains a service and management philosophy which serves as a standard to respective department heads and staff.
• Designs and implements training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with the Asset Manager, develops and implements strategies to ensure seamless service delivery while maximizing revenue and managing costs.
• Develops and directs the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner.
• Assists in leading safety initiatives and security provisions.
• Assists the Asset Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security, and housekeeping as well as through the capital budgeting process.

REQUIREMENTS:

• A minimum of 5-8 years previous Assistant General Manager or Director of Operations experience in the lifestyle, full-service hotels. New York experience an asset.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering, and Food & Beverage.
• Previous experience in managing and leading in-house Food & Beverage Department.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
• Previous experience managing third-party or leased space arrangements.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.

Salary Range: $200,000 per annum - $220,000 per annum