General Manager - Museum of Science and Industry - Sodexo

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests, and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background, and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: Sodexo Live is seeking a General Manager for the Museum of Science and Industry in Chicago, IL.

The Museum of Science and Industry is one of the largest science museums in the world, home to more than 400,000 square feet of hands-on exhibits designed to spark scientific inquiry and creativity.

Principal Function:

The General Manager of Food and Beverage will oversee all aspects of the museum's dining operations, including cafes, restaurants, and catering services. They serve as the linchpin for communications, support, and resource allocation to optimize unit profitability and meet the day-to-day operating budget. This role requires a passion for food and beverage service, excellent leadership skills, and a commitment to providing exceptional guest experiences.

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation, and reporting.

Essential Responsibilities:

1. Lead and manage all food and beverage operations within the museum.
2. Hire, train, and develop staff to ensure high performance and a positive work environment.
3. Foster a culture of teamwork, excellence, and customer service.
4. Develop and implement standard operating procedures for all food and beverage areas.
5. Monitor and maintain high standards of food safety and sanitation.
6. Prepare and manage the annual budget for food and beverage operations.
7. Analyze financial reports and implement strategies to maximize profitability.
8. Collaborate with museum staff to develop special events, catering options, and programming.
9. Build partnerships with local suppliers and vendors to enhance offerings and sustainability efforts.
10. Gather and respond to guest feedback to continuously improve services.
11. Ensure compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.

Qualifications/Skills:

1. Bachelor's degree in Hospitality Management, Culinary Arts, or a related field preferred.
2. Previous senior leadership managing a large staff and focus on exceptional client and customer service.
3. 5+ years of experience in food and beverage management, preferably in a cultural or educational institution.
4. Strong leadership, communication, and interpersonal skills.
5. Proven financial acumen and experience in budgeting and cost control.
6. Passion for food, art, and culture, with a commitment to enhancing visitor experiences.

Other Requirements:

1. Able to work effectively and safely while subject to wet floors, temperature extremes, and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
2. Hours may be extended or irregular to include nights, weekends, and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.