General Manager - Greater St. Louis Metropolitan Area - ClubFitness
St. Louis, MO 63141
About the Job
OUR VISION is to be the elite health and fitness provider in every community we serve.
OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.
OUR VALUES Community | Action | Recognition | Experience
The General Manager (GM)’s effective leadership will steer the club team towards excellence, setting clear standards and motivating team members to excel. The GM oversees the club’s operations, customer service/member satisfaction, and achievement of the club’s overall revenue goals.
Base Salary Range: $45,000 - $65,000 + monthly incentives
Primary Working Hours: Monday - Friday with one Saturday rotation per month
Location: To be determined
Responsibilities:Leadership: The GM leads the entire team by sourcing talent, interviewing candidates, and hiring quality team members. They set a positive example through their own behavior and work ethic, provide guidance, and support, and motivate employees to perform at their best. They also ensure adequate staffing is achieved within budget.
Employee Training and Development: The GM is responsible for identifying training needs and providing continuous development of employees. This includes consistently coaching team members in operational policies and practices, conducting regular performance evaluations, offering constructive feedback, and creating opportunities for skill enhancement and career growth. They also provide ongoing coaching and development to Personal Trainers to increase their fitness expertise, delivering results through member integration, programming, and development.
Team Building: The GM fosters a positive work environment that encourages teamwork, cooperation, and mutual respect. They promote effective communication and collaboration among team members, building a cohesive and motivated workforce.
Employee Engagement: The GM enhances employee engagement and job satisfaction. This involves recognizing and rewarding employee achievements, promoting a healthy work-life balance, and creating a supportive and inclusive workplace culture.
Member Experience: The GM maintains, builds, and expands relationships with club members to enhance member experience, loyalty, and retention.
Performance Management: The GM sets performance expectations for employees and regularly assesses their progress. They establish clear goals and objectives, provide ongoing feedback, and address performance issues promptly and fairly.
Conflict Resolution: In the event of conflicts or issues within the team, the GM proactively resolves them. They mediate disputes, address grievances, and promote a harmonious work environment.
Operational Excellence: The GM collaborates with senior leaders to align club priorities with the organization’s mission, vision, and goals. This includes collaborating with the maintenance team, holding club staff accountable, providing exceptional customer service, and ensuring that the club is clean, functional, and friendly.
Revenue Growth and Member/Client Retention: The GM is the point of reference for fitness expertise within the club and is measured on their ability to demonstrate quality coaching and development of Personal Trainers with the goal of acquiring personal training clients. They will build a high-care culture that operates with speed and urgency in delivering results through client integration, programming, and development.
What it Looks like to be Successful in this Role:
- Lean leader – do a lot with a small but efficient team
- Service orientated – able to deliver exceptional experiences
- Business expertise – knowledgable about our industry
- Self-driven – desires exceptional results
- Creator of a learning environment - strives for personal development
- Team Builder – focused on employee engagement and retention
- Well disciplined – able to work under the pressure of many priorities and deadlines
Education and Experience:
- High School Diploma or GED, required
- 18 years of age or older, required
- One year as a Certified Personal Trainer, required (2+ years, strongly preferred)
- Bachelor’s Degree in Exercise Science or Related Field, strongly preferred
- One year of leadership experience, required
Certifications:
- One or more nationally accredited PT certification (or can be obtained within 30 days of hire), required
- CPR/AED certification (or can be obtained within 30 days of hire), required
Physical Demands:
- Must be able to lift or move 50 lbs.
- Physical effort required for daily duties includes lifting weights, squatting, bending, reaching, spotting, and prolonged standing
Why You’ll Love Working for Club Fitness:
- Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
- Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
- Career Growth – We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
- Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
- Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
- Discounts – Enjoy discounts on smoothies, cooler beverages, snacks, and tanning upgrades.
- Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.
Club Fitness has been lifting up St. Louis since 1983. We care about St. Louis because we’re from St.Louis. As an employee owned and operated health and fitness club, it’s important to us to be more than just a place to lift weights. We provide the best experience for every BODY to improve their quality of life through fitness and that starts with our employees.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.