General Manager - Interior Define Studio - San Francisco - Havenly Inc

General Manager - Interior Define Studio - San Francisco

381 Hayes St, San Francisco, CA 94102

We're looking for a GM in our Interior Define Studio at our San Francisco location. As a fast-growing start-up within Havenly Brands, our ideal candidate is eager to help us develop a high-end, personalized client experience in furnishing and designing a home they love.

What you'll do:

• Sales: Supporting and upholding the Studio selling process from the first client touch-point through to purchase and follow-up ensuring each client has an exceptional experience whether over the phone, email, or in-studio.
• Management: Managing and developing the in-studio team members of Design Experts and Studio Associates to exceed sales goals and foster delightful client experiences; ensure best practices are implemented to support the development and growth of the business.
• Raising Brand Awareness: Provide leadership to uphold the Havenly values and culture within the internal team; plan and develop community events; support marketing efforts across our Retail Brands.
• Hiring and Training a Studio Team: Promote recruiting efforts and screen for local talent to create a dynamic and successful team; train, mentor, and grow the in-studio team to ensure each member maintains a high level of brand awareness, revenue goals, product knowledge, and internal updates.

Who you are:

We are seeking a highly motivated individual who is driven by growth and excellence with the following credentials:

• 4+ years experience in sales management and/or hospitality design.
• You have experience in building and leading a sales team to reach targeted goals within an exceptional client experience.
• You have clear and effective written and verbal communication including the ability to maintain a positive and friendly rapport with your in-studio team and clients.
• You are self-motivated to learn new things, discover opportunities, solve problems, troubleshoot, ask questions, and reach out for support when necessary.
• You have a strong technical acumen including proficiency in Excel and/or Google Sheets and experience with Salesforce or a similar client management software. Knowledge and experience in design software is helpful.
• You are excited about building an innovative brand that prioritizes an elevated customer experience; you understand the nuances of individual client’s needs and can manage a project end-to-end while supporting your in-studio team to manage their projects successfully as well.
• You can easily work cross-functionally through close coordination with our sales, operations, HR, and marketing teams.
• You have a keen eye for design with an ability to discuss design dilemmas and provide product knowledge to support a client’s confidence in their purchases.

Additional Details:

• This is a full-time exempt position based onsite in San Francisco, CA.
• On target earnings of $90-110,000+ per year (75/25 split between base salary and bonus based on achievement of sales targets and KPIs).
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around the studio floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.
• Licensed to drive preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.