General Manager - Scotts Corporate Services

Scott Enterprises is currently searching for an experienced and dynamic General Manager to oversee one of our premier properties.

Scott Enterprises is a locally owned and operated company committed to excellence in Erie, Pennsylvania. It has been a part of the Erie community for over 70 years. With 27 concepts, including two resorts, 13 restaurants, a conference/banquet center and 8 hotels, Scott Enterprises brings in over 4 million visitors to the area annually. We also employ over 2,000 people in the Erie area during our peak seasons.

As the General Manager, you’ll be responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving sales and profitability, guest and associate satisfaction and ensuring that brand standards are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Work with the Executive Director of Hotel Operations to oversee operations functions of Hotel, including contributing information/analysis, assigning responsibilities and making recommendations for strategic planning.
• Maximize revenue through innovative sales practices and yield management programs. Anticipate requirements, trends and variances that will impact customer satisfaction and competitive market.
• Prepare, review and approve budgets/financial reports and analyze costs to understand departmental performance versus budget and identify inconsistency, taking corrective action as necessary. Coach management team to effectively control labor costs and expenses striving to maintain profit margins without compromising guest or team member satisfaction.
• Implement procedures to constantly improve quality, profit, team productivity and guest service standards.
• Maintain high visibility in all departments and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction. Take ownership for guest complaints while empowering managers/supervisors to resolve issues and track loss/refunds associated with guest complaints.
• Communicate daily with team leaders to provide/obtain information and conduct routine inspection of Hotel and Amenities. Hold regular meetings to develop creative solutions, overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Creates a synergistic team environment that consistently delivers positive results. Inspires and motivates teams to achieve operational excellence. Provide training and career progression programs to assist with employee development and support successful operations.
• Conduct routine coaching, annual performance appraisals, corrective counseling and terminations.
• All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of Hotel Operations, including but not limited to: SOP’s, P&L Budgeting, Yield Management, Sales Processes, Customer Relations, Capital Project Management, Contract/Vendor Negotiation, Health Safety Standards, Federal/State Labor Law and Training/Career Development Programs.
• Ability to develop and maintain effective operating and control processes to attain maximum efficiency/profitability while ensuring adherence to established guest service criteria.
• Must be analytical, creative and possess demonstrated ability to handle multiple projects simultaneously with a high attention to detail. Superior leadership and excellent written/oral communications skills to direct diverse groups of associates at all levels.

EDUCATION and/or EXPERIENCE

• Bachelor's degree or higher in Hospitality Management or equivalent combination of education/work experiences required.
• 5-7 years of experience in hotel management required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license and approved driving record authorized through company insurance provider required.