General Manager - Courtyard by Marriott Duluth Sugarloaf

General Manager

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The General Manager will be responsible for the overall operation of the hotel including hiring, training, budgeting, sales, guest service and satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. 

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required brand specific training 
• Complete all required Vision University training 
• Complete all required health and safety training 
• Adhere to all Vision Hospitality Group and property specific brand standards 
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests 
• Provide personalized, friendly service to every guest and associate 
• Have a minimum of one year of previous hotel experience. AGM or operations management experience is preferred 
• Desire to operate a "best in class" hotel 
• Ensure all associate practices comply with Vision Hospitality Group policy and procedures, specific brand standards and legal requirements 
• Set and implement an annual goals program 
• Monitor performance, develop and guide associates in their respective career paths 
• Select, train, and direct department managers and other associates as needed 
• Keep associates well versed in all policies and procedures as pertain to Brand Standards and Vision Hospitality Standards 
• Develop annual operating and capital budgets 
• Comply with all Vision corporate accounting procedures 
• Lead and actively participate in the hotel's Sales & Marketing effort 
• Assist in developing annual Marketing plans 
• Deliver exceptional guest service results measured through guest satisfaction scoring and social media sites such as Trip Advisor 
• Inspect property on a regular basis and implement action plans regarding upgrading and/or maintaining the safety, comfort, and cleanliness of the hotel  
• Have excellent communication, leadership, problem solving, and interpersonal skills  

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates, and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Have dependable transportation available
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, work well with others, and have an outgoing personality
• Maintain a clean and attractive work area, uniform, and person
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds 
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment 
• Must have eyesight enabling vision both near and far 
• Must be comfortable using a step stool or ladder 
• Must be able to use/lift arms for up to 8 hours 
• Must be able to handle heat and stress 
• Have finger dexterity for operating equipment 
• Must speak in a clear, understandable voice, hear at a basic level, and understand English 
• Must be able to write  

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

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