General Manager at Crescent Hotels & Resorts

The Marriott Suites Deerfield is seeking an experienced full-service hotel General Manager to lead a team of associates who always outperform at every service level. Crescent offers a very competitive compensation and benefits package and as the leading management company, we take great pride in the success of our associates.

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Essential Job Functions:

• Perform administrative duties including, but not limited to writing and presenting reports, communicating with owners' guests, property leaders, corporate office, local associations, etc.
• Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.
• Train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.
• Communicate both verbally and in writing to provide clear direction to team.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
• Comply with attendance rules and be available to work onsite on a regular basis and, as needed, outside of normal business hours.
• Perform any other job-related duties as assigned.

Required Skills & Abilities:

• Minimum 2 years previous Hotel General Manager experience.
• Previous Food and Beverage experience.
• Self-starting personality with an even disposition and an entrepreneurial spirit.
• Leadership skills to motivate and develop team and to ensure accomplishment of goals.
• Ability to connect and create collaborative communication with owner and corporate teams.

Preferred:

• Previous Marriott experience is strongly preferred.
• Hotel Full-service experience preferred.
• Ability to create positive high impact results with associates, our guests and investors while genuinely supporting the communities we serve.

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