General Manager-- Club Ocean Villas - Capital Vacations

Capital Strives for the best!

The General Manager is responsible for all aspects of the operations at the Resort, to day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations. Provide leadership and strategic planning to all departments in support of our service culture, maximize operations, and guest satisfaction. Work very closely with our Owners and Board Members. General Manager also is required to manage between profitability and guest satisfaction measures.

Responsibilities:

· Oversee the operations functions of the Resort

· Processes and submits Payroll to Human Resources

· Hold regular briefings and meetings with all head of departments

· Ensure full compliance to Resort operating controls, SOP’s, policies, procedures and service standards

· Lead all key property issues including capital projects, customer service, and refurbishment

· Handling complaints, and oversee the service recovery procedures

· Responsible for the preparation, presentation and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan and Capital Budget

· Manage on-going profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded

· Ensure all decisions made are in the best interest of the Resort and Management

· Deliver Resort budget goals and set other short- and long-term strategic goals for the property

· Developing improvement actions carry out costs savings

· A strong understanding of P&L statements and the ability to react with impact strategies

· Ensure the monthly financial outlooks for the Resort are on target and accurate

· Prepare monthly financial reporting for the Owners and Board Members

· Draw up plans and budget (revenue, costs, etc.) for Owners

· Overseeing and managing all departments and working closely with department heads daily

· Be accountable for the responsibilities of department heads and take ownership of all guest complaints

· Provide effective leadership to all Resort Team Members

· Respond to audits to ensure continual achieved improvement - Responsible for safeguarding the quality of operations (both internal & external audits)

· Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

· Must be available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

· Ability to step in and perform any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.

· Performs all other related duties and projects as assigned

Education, Essential Training / Certifications and Experience:

· Bachelor’s Degree in business management OR equivalent industry job-related experience

· 15-20 years’ experience in the hospitality industry

· Must obtain and maintain licensing where required (ex; CAM)

Skills, Knowledge and Abilities:

· Excellent verbal and written communication skills

· Possess strong leadership skills

· Ability to manage, direct and complete assigned duties

· Excellent computer skills, Microsoft Office Suite

· Ability to prioritize, manage and delegate efficiently

· Flexible schedule, be available at a moment’s notice