General Manager - Abbey Glass

Abbey Glass | General Manager Job Description

Who We Are:

Abbey Glass is a Southern women's fashion brand focused on sophisticated classics that stand the test of time and trend. We are a growing company and looking for smart, industrious team members to help us grow across our retail and wholesale channels . We are a lean team with high aspirations and are looking for someone who enjoys the entrepreneurial journey as much as the finish line.

We are looking for an experienced General Manager to lead our store team in outreach sales, sales strategy and customer service. Additionally, building our corporate team with a strong company culture, and operational excellence as we grow will be important in this role. Our company is in high growth mode and in need of someone who can motivate a team to drive sales to hit stretch revenue targets and team build in order to reduce turnover and create a strong team dynamic that can help the business grow.

You are:

•Relentlessly positive, service-minded and always looking for ways to make someone’s day better

•A problem solver – you can be solution-oriented and decisive, balancing the needs of the customer with the needs of the business, able to make everyday decisions that are best for the company without upper management

•A confident communicator – you empower your team and remove obstacles so they can focus on making connections and creating a memorable brand experience for guests

•Emotionally intelligent – You love getting to know people and connecting them with things that will make them feel beautiful and confident

•A naturally hard worker who can inspire others to make things happen while rolling up your sleeves and working alongside your team

•A leader - able to lead a team to success through growing pains, uncertainty, and demanding timelines

About You

• 8+ years experience in retail, hospitality, or sales leadership including managing a front-line team

• Shopify experience preferred, but not required

• Willing to give and receive feedback regarding improving shopping environment, customer service, and back of house operations

• Available to work a flexible schedule including evenings and weekends if needed

What You’ll Do: Retail Management

• Lead and Manage Buckhead Store Sales team to hit revenue goals and build an engaged, loyal team.
• Offer assistance in strategy for scheduling as it relates to hitting target sales goals
• Lead associates training for outreach sales and customer service, hold accountable weekly to sales goals and drive excellence
• Lead visual merchandising in Atlanta store
• Lead in sales competitions and motivation of sales associates
• Engage with loyal customers in our store or at pop-ups to create opportunities for future brand exposure at in-home shows or in store sip&shops
• Oversee all trunk show and sip&shop opportunities and drive sales associates to do outreach to secure opportunities
• Manage and enhance the operations of CRM Platform, ensuring seamless adoption of new hires. Assign customer outreach. Fine tune audience segmentation to tailor our outreach efforts effectively. 
• Oversee and meticulously track weekly outreach activities, ensuring they are well-organized and accurately recorded. Drive the initiative to analyze and report on the return on investment (ROI) from our endeavors, demonstrating the value and impact of our strategies in a weekly recap email screenshotting our reports & insights. 

What You’ll Do: People Operations

• Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous improvement. Actively work to build a sense of community, belonging, and respect among team members with regular events, outings, and on-site activities. 
• Develop and implement initiatives that enhance employee engagement and satisfaction. This includes creating opportunities for team members to contribute ideas and feedback that drive business improvements. This also includes recognizing individual and team achievements on a monthly basis.
• Lead by example, demonstrating the company’s values in all interactions. Reinforce the company’s mission, values, and goals, ensuring that every team member feels aligned with and invested in the business's success.
• Schedule all team member reviews and attend when appropriate, take notes
• Schedule all team meetings, lead or delegate leadership and programming

Direct Reports:

Atlanta Retail Sales Team (2 FT, 1 PT)

Why You’ll Love Us

At Abbey Glass, every single person is integral to our process and a member of our community. Have you ever wanted to work directly with a designer? Abbey has a classical fashion design background and designs all of our apparel from the ground up. We’re a passionate, driven team, but also value work/life balance. We come to work every day because we enjoy working with each other, serving our customers and believe in our core values:

Mutual Respect – Our customers and coworkers are Queen! Everything we do, we do for them.

Balance – We work smarter, so we can accomplish our goals and enjoy life outside of work.

Approachable Luxury – We want to create a space where our customers can enjoy luxuries, but also feel like they’re getting a great value.

Excellence – The bar is high; we’re proud of being the best at what we do.

Creative Mindset – We believe everyone has the power to be creative