GENERAL MANAGER - WORKPLACE SERVICES - Compass Group, North America

Flik Hospitality Group

Salary: $110,000 - $125,000 / year





What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.










Job Summary



The General Manager - Workplace Services is responsible for leading a team to deliver exceptional service standards, ensuring optimal space utilization, and maintaining high levels of customer satisfaction. This role emphasizes problem-solving, process development, and data-driven decision-making to enhance the workplace experience. The General Manager will collaborate closely with agencies and real-estate team, plan experience-based solutions and liaise with external vendors to elevate the workspace environment.



Key Responsibilities:



+ Lead, train, and coach a team of Workplace Services professionals to deliver unique guest experiences.


+ Coordinate resources to ensure all service areas are appropriately staffed.


+ Oversee the integration and training of new team members.


+ Lead the team with Rapport values and integrate them with client’s vision of services.


+ Develop and implement strategic operational plans that align with the company’s mission and objectives.


+ Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks.


+ Monitor and analyze information and data systems to discover ways of enhancing them.


+ Deliver timely and clear operational updates to leadership and clients.


+ Assist with workplace space conflicts and changes, engage functional teams such as Facilities, IT, Occupancy planning and projects team on resolving the queries.


+ Collaborate with Workplace Services clients on daily service delivery and assist with initiatives to elevate the workspace experience.


+ Demonstrate strong interpersonal skills and foster multiple executive-level client relationships.


+ Serve as the primary point of contact for external vendors and service providers.


+ Work closely with multiple departments such as - Corporate Communications, Facilities, IT & AV, Security, Business Unit Functions (Agencies).


+ Develop and assist with creating a collaborative environment among workplace members through events and personal introductions.


+ Track industry-related workplace trends and suggest innovative strategies to enhance user experiences.


+ Observe floor operations and user behaviors.


+ Plan and execute small and large events aimed at enhancing workplace productivity and providing an experience-based environment.


+ Facilitate and support offsite events.


+ Possess catering set-up knowledge; ServSafe Certification preferred and knowledge of food handling practices.


+ Prepare daily, weekly, and monthly reports; review key metrics around space and amenity utilization.


+ Utilize data to effectively solve space or amenities-related issues, ensuring an elevated user experience.





Preferred Qualifications:



+ Bachelor’s degree in Business Administration, Hospitality Management, or a related field.


+ Proven experience in a managerial role within workplace services or a related industry.


+ Strong problem-solving skills with a focus on process development and data-driven decision-making.


+ Excellent interpersonal and communication skills.


+ Experience with event planning, logistics, and execution of large-scale events.


+ Familiarity with space management tools such as EMS or ServiceNow.


+ Knowledge of HR policies and payroll processes.


+ ServSafe Certification and Food Handling Certification preferred.


+ Able to work occasional evenings or weekends to support events or urgent operational needs.


+ Supporting and overseeing NYC and NY Metro offices which offer amenities such as - Conference Centers, C-Suite, Workplace Neighborhoods etc.








Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf) for paid time off benefits information.


Req ID: 1389047


Flik Hospitality Group


JEANNE M LANE


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