Front Office Manager - Mindful Support Services

About Mindful Support Services

We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of marketing, billing and collecting payments from patients and insurers. We have grown to support over 1,500 mental healthcare providers in 14 locations since we opened in 2011.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.

About the Role

We are seeking an experienced team manager who shares our company values of authenticity, respect, perseverance, and collaboration. We cultivate a transparent and energetic culture and provide the necessary tools and support for you to succeed, both personally and professionally. If you’re passionate about leadership and cultivating employees and want to become part of a supportive management team, this role is what you're looking for!

The Office Manager is a critical role of the management team and will support in driving the growth of our service locations by supervising the performance of their assigned location(s), provider/client relations, staff, and facilities management. In addition to supervising the front desk team, you will also work with a cohort of mental health providers acting as an Account Manager and tracking the success of their private practices. This will include metrics meetings, offering productive feedback, and business coaching with each provider.

Requirements

*** People from restaurant management and hospitality industries encouraged to apply.***

Qualifications/Experience:

• Bachelor’s degree or equivalent experience
• At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.)
• Ability to communicate professionally, clearly, and effectively with management, staff, and clients
• Experience supervising, training and mentoring staff
• Willingness to step into difficult conversations with clients, providers, and staff
• Flexibility and learner mindset
• Background check required

Responsibilities:

• Lead the Front Desk Team to set goals, manage outcomes, and provide timely follow through for more complex tasks. 
• Coach the team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. 
• Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up.  
• Oversee training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths. 
• Develop a relationship with individual providers while working to understand their motivation and goals.  
• Make meaningful touch points with providers on a monthly basis based on their communication preferences.   
• Track touch points including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM. 
• Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
  
  

Benefits

Compensation and Benefits

• 75% coverage of Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays a year
• 15 PTO days accrued in first year
• Professional and career development opportunities
• Compensation evaluated consistently and opportunities for growth

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service and are committed to diversity and inclusion in the workplace. We look forward to cultivating our employees' long-term potential and encourage applicants from all industries to apply. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest to work with Mindful Support Services while a current client of Mindful Therapy Group.

Job Type: Full-time

Salary: $55,000 per year with opportunity for advancement with tenure and performance.