Front Office Manager - Hampton Inn Draper

Hampton Inn in Draper, UT is looking to hire a full-time Front Office Manager to perform a variety of administrative duties and provide our hotel guests with quality customer service. Are you friendly, personable, and customer service-oriented? Do you want the opportunity to advance your career in the hospitality industry? Would you like to work for a hotel that offers plenty of opportunities for advancement and promotes internally? If so, please read on!

This administrative management position with our hospitality team earns a competitive wage of $18/hour. We provide outstanding benefits, including Hilton rates as low as $35/night at any Hilton property for our team members worldwide and rates up to 50% off for their families and friends.

Additionally, our full-time employees are eligible for paid time off (PTO) after one year of employment, a 401(k), health, dental, vision, accidental death and disbursement (AD&D), and supplemental life insurance. If this sounds like the right opportunity to use your customer service skills, apply today and join our hospitality team!

ABOUT HAMPTON INN DRAPER

Built in 2019, our leisure hotel provides exceptional modern comfort for our guests. We offer an accommodating and peaceful experience for all who come and visit. Located just 10 minutes from the center of Draper, we are part of a vibrant community that drives personal growth, powerful networking opportunities, and meaningful connections.

Our incredible team members are bright, friendly, and passionate about serving our guests. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences every day. We value our team members and show our appreciation with prizes, games, and birthday and holiday celebrations!

A DAY IN THE LIFE OF A FRONT OFFICE MANAGER

As a Front Office Manager with our hospitality team, you play an essential role in empowering our front desk staff to deliver exceptional customer service to our hotel guests. You ensure all staff members comply with unit cash handling policies as well as credit and check cashing procedures. To keep our guests satisfied, you also make sure our front desk staff has knowledge of incoming groups and new accounts. As needed, you help out with pre-registration and blocking reservations to keep our records in shape.

In addition, you maintain communication with the director of sales to stay informed of recent developments and upcoming events. You keep track of our hotel's demand segments and the sources of business for each one. Your responsibilities also include making the front desk schedule to ensure all shifts are properly staffed as well as assisting with city ledger billing and maintenance. Checklists are always completed by the end of your shift, and you make sure our front desk area is kept neat and presentable. Your hard work keeps our hotel operating smoothly, and it brings you great satisfaction to know your administrative duties contribute to our business in such a big way!

QUALIFICATIONS FOR A FRONT OFFICE MANAGER

• Proficiency with computers
• Ability to stand or walk for prolonged periods of time as well as lift a minimum of 25 pounds
• Excellent customer service skills

Do you have excellent verbal and written communication skills? Can you smile and provide a pleasant experience for our guests? Are you able to effectively motivate and inspire others to put forth their best effort? Do you work well both independently and as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this administrative management position with our hospitality team!

WORK SCHEDULE

This full-time customer service position with our hotel works a flexible schedule that typically involves mid-shifts or shift coverage.

ARE YOU READY TO JOIN OUR HOSPITALITY TEAM?

If you feel that you have the right administrative skills for this management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 84020