Front Office Assistant - West Phoenix - Adelante Healthcare Center

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In an...

ESSENTIAL SKILLS AND EXPERIENCE:

High school diploma or GED from an accredited institution

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication

Proficient mathematical skills for use in a healthcare setting

Basic computer proficiency to include Windows, MS Office, and internet

Ability to problem solve in situations both independently or with support from team and/or leadership

Ability to multi-task and work effectively in a high-stress and fast-moving environment

POSITION REPONSIBILITIES

Greet all patients and offers assistance with questions, or directs them to appropriate person or location

Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person

Maintain and distributes patient documentation in an organized manner

Accurately enter all patient demographics and all other required information into practice management system

Obtain patient registration information and enter into computer system

Identify financial status of patients regarding sliding fee scale, insurance or discounts.  Refers to eligibility as needed. 

Verify third party payer coverage and billing information - insurance, etc.

Prepare and balance individual financial daily batch for processing.

Accurate handling of cash drawer and daily receipts

Schedule patient appointments for medical providers via the computerized PM

Scan documents into electronic health record

Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection

Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services.

NONESSENTIAL SKILLS AND EXPERIENCE:

Ability to communicate in more than one language

Electronic Health Record experience

One year of front desk or customer service experience

Additional Duties and Responsibilities

Other duties as assigned

Performed duties cross functionally across all departments and with all medical providers

Travel to other health centers to meet operational need for provider and patient care coverage

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.