Front Desk Supervisor - SAHARA Las Vegas

Las Vegas, NV 89109

About the Job

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations. All duties are to be performed in accordance with departmental and property policies, practices and procedures

Job Focus:
Focus is on, but not limited to the following:

Check guests in and out of the hotel in a confident, professional and friendly manner.
Complete all checklist items for the appropriate shift
Review special requests/needs and assist with the pre-blocking of rooms/suites
Maintain complete knowledge of:
all hotel offerings, services and hours of operation
all hotel restaurant food concepts, menu, dress code and ambiance
all hotel day/nightlife concepts, menu, dress code and ambiance
all hotel room types/names, layout, amenities and locations
all hotel room rates, special packages and promotions
daily arrival & departure lists
scheduled daily group activities, names and location of meeting/banquet rooms
local events, attractions, holiday schedules
Performs various administrative tasks assigned by Hotel Managers and Director of Front Office
Assist the Hotel Managers with daily MOD responsibilities and support the Front Desk Representatives and Guest Service Agents

Desired Qualifications:

One (1) to Two (2) or more years of experience in a similar role preferred
VIP, Front Desk, Hotel experience required
Previous experience in a high-end luxury Gaming or Hospitality environment is desired
High School Diploma or equivalent is required
Must have the ability to effectively communicate in English, both written and verbal forms
A professional demeanor and attire is to be maintained at all times
Must have strong interpersonal and organizational skills
Must have an outgoing personality and possess strong attention to detail skills
Consistently offer professional, friendly and engaging service
Must be able to perform and strive in a team environment
Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
Able to work a flexible schedule, including weekends and holidays
Multi-lingual is desired
Must be able to obtain an Alcohol Awareness Card
A valid Nevada Gaming License is required and must be obtained before entering this position
Must be 21 years of age or older

About SAHARA Las Vegas:

SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https://youtu.be/mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted/Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.https://phe.tbe.taleo.net/phe02/ats/careers/v2/jobSearch?act=redirectCwsV2&cws=87&org=GRANDSIERRARESORT For more information about what’s coming soon, click here.

Source : SAHARA Las Vegas