Front Desk Receptionist Outpatient Imaging - AdventHealth
Altamonte Springs, FL
About the Job
Front Desk Receptionist Outpatient Imaging – AdventHealth Outpatient Imaging
All the benefits and perks you need for you and your family:
+ Benefits from Day One
+ Paid Days Off from Day One
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full time
Shift : Mon-Fri 8am-4:30pm
Location: 661 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701
The role you’ll contribute:
Reporting to the Center Manager, this position is accountable for providing services to patients, referring physicians, visitors and internal customers by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned. The Front Desk Receptionist assures that services are administered using professional standards with a strong focus on customer service excellence and remains self-motivated to increase level of understanding and knowledge of the field, insurances and new procedures as they evolve. In addition to the expectations listed below, the Front Desk Receptionist will support other center/company needs directed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
+ Cheerfully greets, arrives and checks patients in for scheduled for imaging services.
+ Ensures pre-certification/verification has been obtained on all exams with patient’s insurance company.
+ Waivers-knowledge of insurance carriers for example, Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment.Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the billing for processing
+ Processes payments for co pays/deductibles/co-insurance.
+ Answers phones and handles calls in an efficient and friendly manner.
+ Schedules patient examinations over the phone and for “walk-in” patients.
+ Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
+ Arranges transportation and interpretation services for patients when appropriate.
+ Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing
+ Ensures that the referring physician on the order matches what is in the RIS system, if not updates this accordingly within workflow, appointment and demographics.
+ Thoroughly reviews all patient history form, checklist and consent forms to ensure completion prior to sending back with technologist
+ Completes work to the level of expectation in a timely and efficient manner
+ Maintains an efficient and organized workflow process while keeping physical workspace clean and clutter-free
+ Serves as a liaison between center staff and our customers.
+ Performs daily preparation for next business day to ensure smooth operations.
+ Provides timely, accurate and complete documentation of all patient information within RIS.
+ Complies with QA standards
The expertise and experiences you’ll need to succeed :
Minimum qualifications:
+ Minimum- high school graduate or equivalent.
+ Working knowledge of Microsoft Office products
+ Ability to operate a computer terminal
+ Ability to type 50 wpm
+ Must maintain current CPR certification at all times.If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
+ Ability to work in a team setting, as well as, independently
+ Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details
+ Ability to work well under pressure with deadlines - sense of urgency
+ Ability to work in a fast-paced environment with a variety of personalities and work styles
+ Ability to be flexible in schedule and adaptable to constant change
+ Ability to handle details with accuracy
+ Ability to learn computer software programs
+ Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
+ Skill in organizing and prioritizing of work, and following assignments through to completion
+ Skill with data analysis and figure aptitude with a high level of accuracy
+ Skill in written and verbal communication
Preferred qualifications:
+ Medical terminology and office background
+ Annual EKG education (provided)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: AdventHealth Imaging Centers
Schedule: Full-time
Shift: 1 - Day
Req ID: 24043874
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
All the benefits and perks you need for you and your family:
+ Benefits from Day One
+ Paid Days Off from Day One
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full time
Shift : Mon-Fri 8am-4:30pm
Location: 661 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701
The role you’ll contribute:
Reporting to the Center Manager, this position is accountable for providing services to patients, referring physicians, visitors and internal customers by answering phones, scheduling appointments, cheerfully greeting and registering patients along with performing other duties as assigned. The Front Desk Receptionist assures that services are administered using professional standards with a strong focus on customer service excellence and remains self-motivated to increase level of understanding and knowledge of the field, insurances and new procedures as they evolve. In addition to the expectations listed below, the Front Desk Receptionist will support other center/company needs directed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
+ Cheerfully greets, arrives and checks patients in for scheduled for imaging services.
+ Ensures pre-certification/verification has been obtained on all exams with patient’s insurance company.
+ Waivers-knowledge of insurance carriers for example, Medicare, and procedures that require waivers and obtaining authorization if needed prior to appointment.Responsible to have the patient sign, or explain to the patient, and to forward the waiver to the billing for processing
+ Processes payments for co pays/deductibles/co-insurance.
+ Answers phones and handles calls in an efficient and friendly manner.
+ Schedules patient examinations over the phone and for “walk-in” patients.
+ Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys & insurance companies.
+ Arranges transportation and interpretation services for patients when appropriate.
+ Verifies physician order for procedure, diagnosis and exam specifics matches the exam we will be performing
+ Ensures that the referring physician on the order matches what is in the RIS system, if not updates this accordingly within workflow, appointment and demographics.
+ Thoroughly reviews all patient history form, checklist and consent forms to ensure completion prior to sending back with technologist
+ Completes work to the level of expectation in a timely and efficient manner
+ Maintains an efficient and organized workflow process while keeping physical workspace clean and clutter-free
+ Serves as a liaison between center staff and our customers.
+ Performs daily preparation for next business day to ensure smooth operations.
+ Provides timely, accurate and complete documentation of all patient information within RIS.
+ Complies with QA standards
The expertise and experiences you’ll need to succeed :
Minimum qualifications:
+ Minimum- high school graduate or equivalent.
+ Working knowledge of Microsoft Office products
+ Ability to operate a computer terminal
+ Ability to type 50 wpm
+ Must maintain current CPR certification at all times.If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
+ Ability to work in a team setting, as well as, independently
+ Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to the details
+ Ability to work well under pressure with deadlines - sense of urgency
+ Ability to work in a fast-paced environment with a variety of personalities and work styles
+ Ability to be flexible in schedule and adaptable to constant change
+ Ability to handle details with accuracy
+ Ability to learn computer software programs
+ Skill with interpersonal relationships and ability to effectively interact with all levels of staff and outside contacts
+ Skill in organizing and prioritizing of work, and following assignments through to completion
+ Skill with data analysis and figure aptitude with a high level of accuracy
+ Skill in written and verbal communication
Preferred qualifications:
+ Medical terminology and office background
+ Annual EKG education (provided)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Administrative
Organization: AdventHealth Imaging Centers
Schedule: Full-time
Shift: 1 - Day
Req ID: 24043874
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Source : AdventHealth