Front Desk Manager - Hilton Garden Inn Shreveport

Currently we are looking for a top performing Front Office Manager to oversee all essential functions of the Front Desk, along with hiring and supervising the front desk associates. This position will work closely with the General Manager and Assistant General Manager and is a great stepping stone to future growth within our company.

Some Key Areas of Responsibility for the Front Office Manager include:

• Establishing, maintaining and controlling appropriate service standards for all Front Office areas
• Research and follow up on outstanding guest issues
• Maintain proper cash accountability, and gift shop controls and inventories
• Maximize and control payroll and other costs
• Hire, train, schedule, develop and provide the environment for a motivated staff

Requirements

• Must demonstrated a passion to exceed
• 2 years of front office supervisory or management experience in the hotel industry
• Hilton and OnQ experience preferred
• Experience with revenue management strategies is preferred
• A track record of executing reports and plans in a timely manner
• Experience and success in managing and developing a team is essential.