Front Desk Coordinator - Lawrence General Hospital

As a Front Desk Coordinator I, you will coordinate the daily activities of a Medical Office implementing office work flow and managing communication. You will be responsible for answering phones, greeting patients, appointment scheduling and reminder calls, and patient concerns. The ideal candidate will be caring, compassionate and be able to put the patients at ease.

DUTIES AND RESPONSIBILITIES:
• Greets all patients, family members, and fellow staff courteously and professionally.
• Recording patient interview, history, and chief complaint, verifies insurance eligibility, and collects patient copays.
• Scheduling appointments, answering incoming calls, and retrieving voicemails.
• Scheduling diagnostic radiology tests and specialty tests.
• Performs all department clerical functions including but not limited to answering phone calls, faxing, filing, copying, scanning, as well as discharge functions.
• Manages office supplies and ensures stock is current, appropriate, and par levels maintained.
• Maintains a clean and secure work area to protect patient privacy.

EDUCATION AND RELATED EXPERIENCE:
Required:
• High School diploma or GED
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.

Preferred:
• Medical Assistant Certificate
• Previous experience in an ambulatory or specialty practice setting
• Computer skills
• Bi-Lingual speaking, Spanish and English

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

We are an Equal Opportunity Employer committed to hiring a diverse workforce.

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