Front Desk Concierge - SOS International LLC

SOS International LLC (SOSi) is seeking a Front Desk Concierge for our Reston, VA office. The Front Desk Concierge is responsible for providing administrative and operational support to functional leaders, maintaining a professional, secure and welcoming front desk, while playing a crucial role in ensuring the smooth operation of office facilities. This individual will also collaborate with HR to develop support programs for our dedicated employees.

• Expense Report Processing and Purchase Requisitioning:
• Produce and review expense reports for Executive Leadership and others as designated ensuring accuracy, adherence to company policies, and required supporting documentation is included.
• Communicate with employees to gather any missing information or clarification on expenses.
• Liaise with accounting or finance departments to ensure timely reimbursement of employees.
• Enter and process electronic purchase requisitions, ensuring all necessary approvals are obtained.
• Track the status of purchase requisitions and follow up on outstanding approvals.
• Front Desk Duties:
• Greet visitors and clients with in a friendly and professional demeanor.
• Answer inquiries, provide information, and direct individuals to the appropriate personnel.
• Maintain a neat and organized front desk area, creating a positive first impression.
• Ensure that visitor sign-in procedures are followed for security and tracking purposes.
• Phone Calls and Mail Management:
• Handle incoming phone calls promptly, professionally, and redirect them to the appropriate parties.
• Take messages accurately and deliver them promptly to the intended recipients.
• Manage and distribute daily mail and deliveries efficiently, ensuring timely delivery to recipients.
• Maintain records of incoming and outgoing mail and packages.
• Facilities Ticket Requests:
• Monitor the facilities ticket request system regularly.
• Address and resolve facility-related requests promptly or escalate them to the appropriate teams.
• Communicate with employees regarding the status of their facility requests.
• Office Care:
• Regularly inspect and tidy up the reception area, conference rooms and common areas, including seating areas and reading materials.
• Ensure that corporate branding materials and displays are well presented.
• Maintain an inventory of office supplies for the front desk area.
• Data Analysis and Documentation Support:
• Conduct research and gather relevant data for reports and special projects.
• Analyze data to identify trends, patterns, and insights.
• Create comprehensive and visually appealing reports using appropriate tools.
• Assist in the organization and storage of company records, both physical and electronic.
• Compile data from time and expense reports for financial and project tracking purposes.
• Track progress on departmental goals and objectives.
• Workplace Operations Improvement:
• Identify opportunities to enhance workplace operations, efficiency, and communication.
• Research and evaluate tools, technologies, and services that could improve office productivity.
• Assist in the implementation and rollout of new workplace initiatives.
• Executive Support:
• Provide administrative support to Company executives, including scheduling meetings and managing calendars.
• Assist with travel arrangements, expense reporting, and other executive-related tasks.
• Handle confidential and sensitive information with the utmost discretion.
• Order catering for meetings.
• Support Program Development:
• Collaborate with HR to design and implement support programs for employees.
• Conduct surveys and gather feedback from employees to identify areas for improvement.
• Assist in the planning and execution of employee engagement events and activities.

• 2 years of successful experience providing administrative and/or operational support similar in a Government Contracting environment.
• Bachelor’s Degree from an accredited U.S. college or university in a liberal arts or business-related field preferred or an additional 5 years corporate experience.
• Excellent Microsoft Office skills, including Word, Excel, PowerPoint, Project, Outlook and Teams.
• Demonstrated ability to learn and master other specialized software applications.
• Excellent organizational and multitasking abilities with acute attention to detail.
• Strong interpersonal skills and the ability to communicate effectively with individuals at all levels.
• Excellently demonstrated writing and speaking skills.
• Excellent demonstration of organizational, project management and problem-solving skills.
• Excellent interpersonal skills.
• Demonstrated ability to exercise discretion in the handling of sensitive business and personal matters.
• Demonstrated ability to work independently and as part of a team.
• Flexibility to work non-standard hours to meet the demands of executives or senior leadership.

• Fluency in a foreign language is desirable, but not required.
• Ability to obtain and maintain a U.S. government security clearance.
• Costpoint experience preferred.

• Normal office working conditions.
• Around-the-clock availability and non-traditional work hours including nights, weekends and holidays, as needed.
• Occasional physical exertion, including lifting and/or moving objects or packages weighing up to 25 lbs.