Front Desk Clerks - Comfort Inn & Suites - Pier Park

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To succeed as a hotel front desk, you should provide guests with general information about the hotel and surrounding area and stay up-to-date on attractions that may interest guests.

Available Shift Times:

7:00am to 3:00pm

3:00pm to 11:00pm

11:00pm to 7:00am

Requirements

• Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.
• Answer and handle all incoming calls efficiently and accurately according to standards.
• Make and confirm reservations according to hotel standards and utilize rooms merchandising techniques.
• Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.
• Verifying guests' payment methods during check-in.
• Perform a daily bucket check assuring all in-house guest information is up to date and accurate.
• Follow security and safety standards at all times.
• Keep familiar with current codes for Market segments and Sources, current rates, packages and promotions.
• Responsible for following key control procedures according to set standards.
• Perform a daily cashiering audit and balance shift cashiering transactions.
• Perform preliminary night audit and DOR during day end shift.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Must keep “Marketplace” stocked at all times and report any low supply to AGM

Benefits

Hourly starting at $11 - $15 plus bonuses and benefits