Front Desk Assistant (Mon-Fri 6:30am-2:30pm) - Aeon

Organization Background

Aeon is a nonprofit developer, owner and manager of high-quality affordable homes in the Minneapolis/St. Paul area. Established in 1986, the award-winning nonprofit has built or renovated more than 2,700 apartments and townhomes, which provide stability to more than4,500 people each year including individuals and families with low to moderate incomes and formerly homeless individuals. The organization's inspiration to create community assets that last for generations stems from its name "Aeon," which means "forever." Its vision is that every person has a home and is interconnected within community. To learn more about Aeon, please visit www.aeonmn.org

Position Responsibilities

We are seeking highly mature, motivated, dependable people to perform security/front desk assistant duties. Candidate must be a resourceful problem solver and a seeker of excellence who values hard work and excellent customer service.

Key responsibilities include, but are not limited to:

• Must become closely acquainted with the property and its residents, vendors, etc. in order to foster a sense of community and home while maintaining professional boundaries
• Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests
• Must be able to take charge and direct others in emergencies as they arise
• Compose comprehensive reports outlining observations and activities during your assigned shift
• Administrative duties including assembling resident files, processing move-in and move-out paperwork. Assisting Site Manager with recertification paperwork for existing residents and other duties as assigned
• Answer/route all incoming phone calls, maintain welcoming environment, answer general inquiries
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation
• Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries
• Maintain desk area and lobby to ensure neat and professional appearance

Skills/Qualifications:

• Must possess excellent verbal communication skills, exceptional phone etiquette and superior customers service
• Proven ability to create and sustain positive resident relations while maintaining professional boundaries
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines
• Knowledge of, and ability to, operate under fair housing laws and regulations
• Proven ability to work independently and on a team
• Must have a professional appearance and attitude, and be able to interact with the public
• Strong ability to multi-task and prioritize
• Must be a self-starter and problem-solver

Hours: 1st Shift, Monday Friday 6:30am-2:30pm. Hours are not flexible. Candidate should have the ability to commit to listed schedule. This position is in Downtown Minneapolis.

Compensation: $15 per hour. Benefits package includes: medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program.

Please submit resume and cover letter detailing experience consistent with position responsibilities outlined above to:

Position is open until filled.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.