Fraud Strategy Consultant - Citizens

Description


The Fraud Risk Strategy Consultant is accountable for monitoring and developing fraud risk strategies for Citizens Pay. The strategy consultant will take the lead in the development of fraud processes, strategies, and controls to mitigate fraud risk. Responsibilities include analyzing historical data and develop fraud rules to mitigate and prevent fraud losses, working with Vendor to implement fraud rules, monitoring fraud trend and rule performance, and collaborating with fraud operation, policy, and product team to evaluate processes and new tools to enhance fraud detection and balance customer experience.



Primary responsibilities include





+ Develop data driven fraud strategies to prevent and mitigate fraud losses while balancing customer experience



+ Monitor fraud trend and fraud strategy performance constantly



+ Provide portfolio performance update to senior management and cross functional teams



+ Evaluate current processes and new tools to enhance fraud detection



+ Build strong partnership with vendors and Product team effectively managing the fraud controls



+ Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards



+ Effectively manages competing priorities of requests working under strict deliverables and fast paced environment





Required Skills/Experience





+ Proficiency with data extraction/mining tools such as SQL, SAS, Alteryx, Python, or R



+ Strong data analytics skills using SAS and Tableau



+ Prior experience developing data driven strategy



+ Proficient with Microsoft Office applications; Advanced Excel, PowerPoint



+ Strong problem solving and analytical skills



+ Excellent communication (oral and written), interpersonal / business partnering, and organizational skills





Preferred Skills/Qualifications





+ Experience managing Fraud or Credit Risk



+ 2+ years of analytics experience in financial services





Education





+ Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline.



+ Preferred: Master's Degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline





Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

12/18/2024